Desktop Support Technician

About Promotion in Motion Companies, Inc. (PIM):

We are one of North Americas premier makers of fruit snacks, confections and other treats. Ranked amongst the top 50 on Candy Industry Magazines Global Top 100 confectionery companies in the world. PIM has also been named as one of the fastest growing CPG companies in the U.S. by The Boston Consulting Group and IRI, for the fourth time in six years to receive this recognition.

At PIM our goal is simple: We delight consumers with delicious, high quality snacks and confections. Our commitment is to develop, manufacture and market the highest quality products in a responsible, ethical and transparent manner. We put consumers at the core of what we do and are continually looking to improve our people, knowledge, processes and technologies to accomplish this.

JOB OVERVIEW

Desktop Technician will be responsible for PC workstation and peripheral set-ups, deployment, installation, configuration and troubleshooting of incidents and problems. This person will work with internal customers, including faculty and staff, to develop and deploy solutions to solve customer needs and requests.

DUTIES AND RESPONSIBILITIES

• Provide support to onsite and remote PIM Brands users relating to both hardware and software problems on their workstations and smartphones
• Configure, deploy and support various endpoint devices, such as PCs, laptops, printers, barcode scanners and cell phones throughout the Park Ridge location
• Assist in performing necessary upgrades and configurations to support business growth as it relates to our Windows desktops and user endpoint devices
• Facilitate the resolution of technical problems reported by our internal and external customers through research and analysis, and further escalation when required
• Thoroughly document issues, as well as the analysis and design required for resolution
• Provide both oral and written status updates to management
• Expresses enthusiasm, offering a partnership approach in a positive, can-do manner
• Respond to and coordinate resolution efforts to tickets that have been generated by the users in our Park Ridge location
• Possibly travel to our Somerset location for coverage when necessary
• Other duties as assigned by the management
• Work outside of normal business hours may be required based on project requirements or urgent business needs

EDUCATION, EXPERIENCE AND TRAINING

• Bachelors Degree in Computer Science, Business, or related areas of study, or equivalent work experience strongly preferred
• Experience supporting Windows operating systems in an enterprise environment required
• Experience supporting Android and iOS mobile devices required
• Experience supporting Macs is a plus
• Self-directed with an ability to work both independently and cross-functionally essential
• Superior written, oral communication and presentation skills with experience communicating effectively with all levels of management
• In-depth knowledge of support methodologies and principles
• Excellent customer service skills
• Strong desire to learn new systems and technologies
• Extremely high level of written and verbal communication skills; ability to document ideas concisely and quickly
• Ability to communicate technical information and interact with many different skill sets.
• Strong analytical and problem-solving skills with the ability to work in a fast-paced, deadline-driven environment
• Ability and energy to work on multiple projects at a time and potentially switch projects as necessary, maintaining a strong quality focus on each
• Ability to take ownership of an issue or project and the dedication to see it through to completion
• Ability to work independently and make timely decisions in alignment with business goals

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: One location