1960 - Visitor Center Clerk

Salary Grade: 1

Pay Range
Hiring Range: $15.75 - $18.51 Per Hour  
Full Range: $15.75 - $21.26 Per Hour 
 
 Salary offers are based on the candidate's equivalent experience and internal equity with other employees within the same job classification.     

The Attractions & Tourism Department is seeking a part-time Visitor Center Clerk who will play a crucial role in supporting various operational tasks. While the position generally follows regular business hours, the selected individual must be available to work outside of traditional hours on limited occasions. This position will be responsible for opening and closing the Southern Arizona Heritage and Visitor Center Gift Shop, daily Monday through Friday, specifically overseeing cash handling of part-time gift shop staff at opening and closing, helping to manage the store’s inventory and consignment accounts, and will process the deposits and cash receipts for the store’s daily sales. This is not a traditional retail sales position, but this position will have training to back up gift shop sales staff if needed.
 
Responsibilities of the Visitor Center Clerk encompass a wide range of administrative duties. These include handling phone calls, greeting visitors, communicating building security procedures to staff, and providing general information to the public. The role also involves collaborating with County personnel and external agencies to coordinate programs and projects, monitoring activities, and facilitating internal services like accounting, payroll, personnel, management information services, and purchasing. Additionally, the selected individual will evaluate work unit requirements and recommend administrative policies and procedures, ensuring compliance with applicable regulations and County policy. Maintaining databases, generating reports, assisting in grant coordination, preparing agendas and minutes, gift shop cash drawer and inventory management, and documenting department policies and procedures are also essential tasks. They will also be responsible for managing calendars, organizing meetings, and events, and may represent the department at various meetings, conferences, and community events when necessary. The Visitor Center Clerk should be flexible in taking on other assigned duties as needed.

This classification is in the unclassified service and is exempt from the Pima County Merit System Rules.   

(Work assignments may vary depending on the department's needs and will be communicated to the applicant or incumbent by the supervisor.)Transcribes from electronic dictation equipment and prepares confidential correspondence and reports;

Provides general information pertaining to departmental or program activities, or detailed information concerning the specific function of the work unit;

Indexes, classifies, codes and files various records, reports and other documents;

Responds to questions or procedural problems by performing research and conveying information to the appropriate individual;

Enters data into computers, updates computer records and proofreads printouts for errors;

Receives mailed and over-the-counter payments, issues receipts and verifies daily cash intake with receipts;

Posts time cards, time sheets, and maintains payroll and leave records;

Stamps, sorts and distributes incoming mail and sorts, seals and affixes postage to outgoing mail;

Verifies and records invoices, fund transfers and payments, and posts them to ledgers or other account documents;

Completes departmental forms, checks applications for completeness and accuracy, issues licenses and permits;

Types routine correspondence, memoranda and other materials;

Copies, collates and distributes reports and other documents.

KNOWLEDGE & SKILLS:

Knowledge of:

• business English, grammar, composition and spelling;
• chronological, alphabetical and numerical filing procedures and file maintenance;
• office practices and procedures.

Skill in:

• transcribing dictation using dictating equipment;
• use of  word processing software;
• coding, classifying, recording, filing and retrieving information;
• understanding and following oral and written instructions;
• making arithmetical calculations;
• operating various office equipment;
• proofreading computer printouts and other materials;
• interacting with the public.

(1) Two years of experience performing office clerical tasks.

OR:

(2) Two years of experience in transcription from electronic dictation equipment and production of documents.

(Additional relevant experience and/or education from an accredited college or university may be substituted.)     

 OR:

 (3) One year of experience with Pima County in an administrative/clerical classification.

Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application. Do not substitute a resume for your application or write "see resume" on your application.
 
Preferred Qualifications: (Be specific in describing your experience in your application. Ensure the descriptions provided illustrate your competencies, specifically addressing the required and preferred qualifications.):
 

1. Minimum of six (6) months experience in retail. 
2. Experience in customer service.

Selection Procedure:
Pima County Human Resources Department reserves the right to admit to the selection process only those candidates that meet the minimum/desired qualifications. All applications will be assessed based on an evaluation of the listed education and experience. Candidates meeting the minimum/desired qualifications may be further evaluated/scored against any advertised Preferred Qualifications. Additional assessments/testing may be required as part of the selection process.Licenses and Certificates: Valid driver license is required at time of application. Valid AZ driver license is required at time of appointment. The successful applicant will be subject to a 39-month DOT Motor Vehicle Record review to determine applicant’s suitability to operate county vehicles in accordance with Pima County administrative procedures. Failure to obtain and maintain the required licenses and certifications shall be grounds for termination. Any offer of employment resulting from this recruitment is contingent upon Fleet Services’ review and approval of the candidate’s driving record.

Special Notice Items: The County requires pre-employment background checks. Successful candidates will receive a post-offer, pre-employment background screening to include verification of work history, education, and criminal conviction history. A prior criminal conviction will not automatically disqualify a candidate from employment with the County.
  
Physical/Sensory Requirements: Physical and sensory abilities will be determined by position.
 
EEO Information: Pima County Government is an Equal Employment Opportunity employer. We are committed to an inclusive and diverse workforce and will not discriminate in employment opportunities or practices on the basis of race, color, religion, national origin, age, disability, gender, sexual orientation, kinship, political interest, or any other characteristic protected by law.