Release of Information Specialist

What Will You Do?

As a Release of Information Specialist at Pine Rest, you’ll be part of tight-knit team that believes in the healing power of your expertise and compassion. The Release of Information Specialist under the direct supervision of the HIM Manager and HIM Lead, the ROI Specialist is responsible for ensuring the timely and accurate release of all HRS requested medical records. The Release of Information Specialist must ensure released information is compliant with the Health Insurance Portability and Accountability Act (HIPPA) and the Michigan Mental Health Code. The Release of Information Specialist is dedicated to excellent customer service, enthusiastic about the care we offer, and foster a sense of belonging and empowerment in a diverse workplace.

We at Pine Rest believe in the power of healing and that everyone in our community has the right to expert care for mental health and substance use disorders. We are much more than just the third largest non-profit behavioral health system in the country, our 220-acre main campus, and our network of clinical sites across Michigan. We are a tight-knit community of healers who witness the impact of our life-changing work each day.

Each day, we are closing the gaps in access to care. We are innovating through leading-edge research, testing, programs, and treatment modalities that others replicate across the country. Our services include a state-of-the-art psychiatric urgent care center and a soon-to-be-built pediatric behavioral health center, outpatient, inpatient, partial hospitalization (day programs), assessment and testing, residential, addiction treatment and specialty services such as crisis response, employee assistance programs, forensic psychiatry and psychology, and neuromodulation. Our on-the-job educational programs for nurses, psychologists, advanced practice providers, psychiatrists and chaplains are equipping the next generation of care providers.

We are passionate about serving and are honored to be a part of this incredible work.

Principal Duties and Responsibilities:

• Must be able to work and communicate effectively with providers and employees of both HRS and ORS departments, as needed.
• Appropriately interact with the hospital administrators, directors, and department leads.
• Will be required to work in a highly confidential area without disclosure of confidential information.
• Ensures timely and accurate release of requests HRS inpatient, Partial Hospitalization, Transition Clinic records,.
• Reviews all received record requests for validity and completeness. Follows up with requestor on incomplete requests to resolve request.
• Delivers protected health information for subpoenas, court orders, patient and other requests with strict deadlines, maintaining expert attention to detain in an extremely fast-paced environment.
• Processes paper and electronic medical records and preforms quality checks to ensure that the correct records have been retrieved.
• Uses appropriate telephone etiquette; handles telephone information requests with courtesy, accuracy, and respect for patient confidentiality.
• Collects payment for record releases, in accordance with state law.
• Coordinates record storage with offsite records management contractor.
• Adapts to changes in the workload.
• Assists in training of new employees, as needed.
• Suggests areas of improvement and cost reduction.
• Attends all required staff meetings and HRS required training.
• Shares information with co-workers.
• Complies in all material respects with the Corporate Compliance Policy and all federal, State and local laws and regulations applicable to position.
• Notifies manager or the Corporate Compliance Officer (CCO) if any violations are suspected.
• Responsible to role model the mission and values of the organization, presenting a professional image that is projected in appearance, attitudes and behaviors, time management and communication skills. Provides spiritual, emotional, social, mental and physical support to patients.