What are the responsibilities and job description for the Entry Level Customer Service Representative -UPDATED 03/09/2023 position at Pines Property Management, Inc.?
15/HOURLY CUSTOMER SERVICE POSITION
Location : 6941 SW 196 AVENUE SUITE 27 PEMBROKE PINES FL 33332
APPLICANTS MUST BE LOCAL. WE ARE LOCATED WEST ON SHERIDAN AND 196 AVENUE
https://www.google.com/maps/place/6941 SW 196th Ave #27, Fort Lauderdale, FL 33332/@26.0316124,-80.4086485,17z/data=!4m5!3m4!1s0x88d9a1a0876716ab:0x5ffa79885540920d!8m2!3d26.032239!4d-80.4108372
QUALIFICATIONS:
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Minimum of 1-year experience in a customer service
- Spanish speaker is preferred
- Ability to work under pressure and fast pace environment
- Demonstrate excellent communication skills (written, verbal, and listening)
- Ability to multi-task (e.g., maintain several live chat conversations while navigating on the computer and taking notes) and perform well in a fast-paced environment
- Operate with ownership, be a self-starter, and have strong attention to detail
- Proficiency in using computers, both for data entry, as well as for rapid navigation through systems and the internet to search for information to help support our customers
- Ability to adapt to change in accordance with the business needs of the company
- Must bring proven ability to maintain confidentiality and secure sensitive information
DAILY DUTIES:
- Answer phone calls in a professional and courteous manner.
- Answers resident questions via our online chat feature or ticketing system.
- Provides residents with customer service.
- Keeps clear documentation of when updates are performed.
- Schedules access sticker appointments with residents and perform access sticker installations.
- Keep all files up to date with documents received.
- All other duties as assigned by supervisor.
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