Third Party Reproductive Navigator

ORM Fertility is an internationally recognized fertility clinic comprised of five physicians sub-specialized in Reproductive Endocrinology, full-time genetic counselors, cutting-edge embryologists and a team of very talented clinicians and administrators.

Summary:

We are seeking an experienced and skilled Third Party Reproductive (TPR) Navigator to join our ORM Fertility team in Downtown Portland Oregon. The TPR Navigator is a fertility treatment navigator for patients pursuing IVF with egg donation, embryo donation, and/or surrogacy. The coordinator will consult, educate, and guide the patient throughout treatment under the direction of the physician. Must be able to work Monday - Friday 8:00am- 4:30pm with rotating weekend and holiday shifts, meeting with patient in clinic and covering patient care and coordination for all TPR and Donor cycles.

Responsibilities:

• Plan, organize, and implement a personalized treatment plan and timeline for each patient or couple.
• Provide education to the patient and necessary documentation, such as treatment calendars and clinical orders.
• Facilitate communication between the patient and physician, embryology, genetics, financial, donor navigators, psychologists, outside agency partners, attorneys, and other involved parties.
• Respond to patient communications quickly, with warmth and professionalism.
• Chart documentation of all patient instructions, in person meetings, medications, lab results, and cycle plans.
• Keep up to date on clinic protocols and workflows to ensure smooth operation of the clinical programs.
• Treats other staff members with respect and demonstrates teamwork and compassion in daily work relationships.

New Patients:

• Consults with new and returning patients within 1-2 business days of the MD Consult to review and educate about the
• treatment process, timeline, and required pre-testing.
• Reviews all pertinent medical information and previous records, including overseeing requests for additional medical
• records as needed.
• Responsible for the coordination and organization of personalized patient treatment plan.
• Arranges for introductions to egg donor database, embryo donation coordinator, financial coordinators, and surrogacy
• agencies as appropriate.
• Pre-Cycle Testing
• Provides test orders and instructions how to complete all necessary testing.
• Schedules and coordinates uterine evaluations, mock cycles, and other reproductive testing.
• Tracks donor and intended parent carrier screening and genetics consultations. Ensures genetic testing is completed in a
• time appropriate manner.
• Understands FDA policies and advises patients on how to complete FDA testing steps as appropriate.
• Facilitates planning for Portland visits for domestic and international patients and prepares an itemized itinerary.
• Ensures full pre-cycle testing is complete and documentation obtained before the start of treatment.

Cycle Planning and Communication:

• Facilitates the development of the treatment plan under the direction of the physician.
• Directs patient expectations throughout the course of cycle planning and is able to clearly communicate next steps.
• Communicates treatment results, medication dose changes, physician instructions, and donor stim updates.
• Responds to patient communications within 2-3 business days. Maintains superior customer service throughout all
• patient interactions. Facilitates communication between MD and patient as appropriate.
• Triages medical concerns throughout patient cycle process and in early pregnancy.
• Remains in frequent contact with donor coordinator, donor agency, and/or surrogacy coordinator regarding progress of
• treatment and planning for timelines.
• Maintains confidentiality of all information related to patients.
• Collaborates with all ORM teams to ensure smooth operations of the TPR program and clinical workflows.

Cycle Coordination:

• Creates the patient timeline and ensures necessary teachings and injection trainings are completed.
• Creates calendars, flowsheets, medication orders, requests for pricing, and cycle start notices.
• Facilitates outside monitoring logistics including identifying a center, sending orders, and obtaining results.
• Ensures appropriate IVF consent forms are signed and legal clearances are received prior to the start of treatment.
• Utilizes Lab Notes to communicate cycle plan to Embryology team and ensures Lab Notes are completed in a time
• appropriate manner.
• Team Participation
• Supports development of the TPR Navigator role.
• Participates in new hire training as necessary.
• Attends all clinical and TPR meetings.
• Occasionally attends surrogacy agency visit meetings, lunch and learns, and other education opportunities.

Requirements:

• Experience as a TPR or IVF Nursing Service strongly preferred
• Experience as a TPR or IVF Navigator preferred
• Bachelor’s degree preferred
• Periodic extra hours may be necessary in order to respond to peak work demands
• Frequently faced with multiple tasks and conflicting priorities.
• Communication and reasoned decision-making are necessary.

Benefits:

• Competitive Medical, Dental, Life, and Vision Plans
• Health Savings Accounts and Flexible Spending Accounts
• Voluntary Short-Term Disability (STD) and Long-Term Disability (LTD)
• Basic Life and AD&D
• 15 days of PTO
• Six Paid Holidays plus one Floating Holiday
• 401k Match Program
• Collaborative and family-like culture and fun teambuilding events

Diversity & Inclusivity

At our company, we serve everyone, regardless of gender, sexual orientation, race, ethnicity, or religion. Just as we acknowledge and value the diversity of our patients, we also actively celebrate diversity within our organization. We are an equal opportunity employer, and we are committed to a safe and inclusive work environment for all. We recognize that diversity among our team allows us to not only more effectively serve our patients, but also to advance innovation and opportunity within our field. We encourage qualified applicants of every background, ability, and life experience to apply to our employment opportunities.

Job Type: Full-time

Pay: $28.00 - $32.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift

Ability to commute/relocate:

• Portland, OR 97205: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

Salary : $28 - $32