What are the responsibilities and job description for the Incident Manager position at Pinnacle Group, Inc.?
Title: Incident Manager
Duration: Long Term Contract
Location: Dallas, TX/Atlanta, GA/Des Moines, IA/Charlotte, NC
Rate: $55-58/hr on w2
Top Skills Required:
- Incident Management
- ServiceNow
- ITSM
- Problem Management
Incident Triage and Analysis:
- Monitor and assess incoming incident reports to determine severity and impact.
- Conduct initial analysis to identify potential root causes and impact on operations.
Incident Response and Resolution:
- Respond promptly to incidents according to established protocols and procedures.
- Collaborate with cross-functional teams to resolve incidents efficiently and effectively.
Documentation and Reporting:
- Maintain detailed records of incident details, response actions, and resolutions.
- Generate incident reports and communicate status updates to relevant stakeholders.
Escalation and Coordination:
- Escalate incidents to higher-level support or management as necessary.
- Collaborate with senior incident management personnel for complex or critical incidents.
Preventive Measures:
- Participate in the development and implementation of preventive measures to mitigate future incidents.
- Contribute to the improvement of incident response processes and workflows.
Salary : $55 - $58
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