Business Analyst III

The role combines planning and day-to-day execution. We are looking for a highly resourceful individual with passion for customers self-motivation and a combination of control and execution abilities to drive best-in-class customer experiences. Excellence in execution driving detailed implementation a launch-focused track record and systematic approach to problem solving are required. Responsibilities bull Manage day to day service operations performance inbound test re-manufacturing including production repair and refurb quality to drive best in class results. bull Report and business analysis of performance metrics for service operations. bull Partner with internal stakeholders and third-party-vendor to meet production plans increase recovery and decrease unit disposition to landfills bull Create quality standards operational procedures. bull Claims management and tools including parts consumption during repair labour vs service level claims approvals/rejections bounce credits all activities at SN level you will coordinate with XFN creation of POs payments credits management and will be single POC for status updates and problem resolution. bull Minimum Qualification bull Bachelors or Masters degree. bull 6 years of experience in Service Operations for Consumer Electronics/Hardware. bull Experience as a business and operations leader in a cross-functional environment. bull Experience in refurb/repair claims process and tools bull Track record of achieving and exceeding operational goals. bull Knowledge improving experiences by leveraging technology platforms. bull Experience managing repair lines or manufacturing lines. bull Track record of effective vendor management bull Ability to manage complex processes and systems bull Drive process excellence process standardization while putting the customer first and delivering to team objectives. Build and scale quality process framework across sites and programs bull Proactive at identifying risks and opportunities in processes and policy ensuring that all stakeholders are aware and understand the impact on day-to-day operations. bull Build and maintain healthy relationships with key partners bull Experience running data analysis reports KPI stats bull Effective communication skills bull Experience working with teams including technical design and business experts bull Communication partnership and negotiation experience with experience presenting service vision both internally and externally

Pay Range: $45/hr The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.
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