Technical Support

POSTED ON 10/15/2022 CLOSED ON 11/26/2022
Pinnacle Technical Resources Hired Organization Address Sunnyvale, CA Full Time

Job Posting for Technical Support at Pinnacle Technical Resources

Technical Support

This role would help offload developers so they can focus on feature developments, and launch support.
They would be the primary support communication handler for requests during business hours.
They would also ensure that all requests are responded to and resolved in a timely manner.
Where possible, they would determine the root cause of bugs or access issues, and suggest appropriate solutions.

They would handle both communications, as well as first-level technical troubleshooting, including, but not limited to:
  • Logging into production servers to run migrations or cleanup scripts
  • Review logs to determine root cause or user load paths
  • Execute Ruby code to troubleshoot access issues
  • Execute SQL queries to troubleshoot/resolve data mismatches, under the guidance of a developer
  • Write basic bug fixes in Ruby for obvious situations
  • Basic Rails application development tasks when support load is light
  • Track and prioritize customer requests and email queues to ensure timely resolution
  • Collaborate with team when necessary to handle tasks, or escalate to on-call developer
  • Provide updates to customers and partners on the progress of outstanding requests
  • Balance multiple projects and assignments, simultaneously within a fast-paced, ever-changing work environment.
  • Recommend improvements to the process for managing and fulfilling requests

  • Self-managing capable in completing priorities, and managing details, with strong analytical and communication skills
  • Minimum 2 - 3 years of experience

 Apply for this job

 Receive alerts for other Technical Support job openings

Report this Job Estimation for Technical Support in Sunnyvale, CA
$83,889 to $112,789

Sign up to receive alerts about other jobs with skills like those required for the Technical Support.

Click the checkbox next to the jobs that you are interested in.

This job has expired.

Job openings at Pinnacle Technical Resources

Pinnacle Technical Resources
Hired Organization Address Jacksonville, FL Full Time
Business Analyst-Data Focus Location: Irving,TX or Jacksonville,FL Job Description: The PM Assessment Analyst is a role ...
Pinnacle Technical Resources
Hired Organization Address Irving, TX Full Time
Data Analyst Irving Tx wiith alternate location Tampa, FL Job Description: Roles or Responsibilities: Collect, compile a...
Pinnacle Technical Resources
Hired Organization Address Tampa, FL Full Time
Data Quality Analyst (W2 only) Job Description: Data Quality Analyst The Information Services Group (ISG) within Client’...
Pinnacle Technical Resources
Hired Organization Address Chicago, IL Full Time
Solution Architect Chicago, IL 60606 - Hybrid Long Term Top 3 skills are AWS architect, AWS DevOps, NodeJS handson. Qual...

Not the job you're looking for? Here are some other Technical Support jobs in the Sunnyvale, CA area that may be a better fit.

technical writers

Expert Support, Los Altos, CA

Embedded Desktop Support Technician

Encantado Technical Solutions, Livermore, CA