Sr. Product Analyst

Pinnacol Assurance does just one thing, and does it better than anyone: provide caring workers’ compensation protection to Colorado employers and employees. And while we may be a little biased, we believe that our work shapes communities and changes lives.

We have big hearts and love big ideas. We’ve been around for more than  100 years, but don’t let that fool you. Pinnacol is committed to taking care of Colorado employers and workers in the most innovative ways. We celebrate continuous improvement, new ideas, compassion, teamwork, integrity and excellence.

With our number one priority to keep everyone safe, along with the heart of Pinnacol’s “culture of caring” to do what is right and not what is easy, we’re currently having our team members work from home. But we’re still making time for fun with virtual events like virtual painting classes, virtual yoga and Zumba classes, and virtual happy hours!

What you’ll do:

Support Company’s strategic product goals by analyzing data, to evaluate products and forecast performance. Responsible for identifying and implementing key metrics across our customers’ journeys to create actionable insights. Supports product teams in their product decisions using quantitative data to inform the next steps. Utilizing market research to identify product opportunities that align with customer needs.

What you can expect:

• Act as liaison to product stakeholders to identify needs, enhance and increase the effectiveness of a product
• Execute baseline evaluation for metrics - support product organization in understanding the current state of a capability to evaluate progress post delivery
• Analyze internal customer feedback, complaints, and surveys to identify potential improvements to existing products or services or potential new products or services and partner with Marketing for external customer experience analysis
• Product performance including product flow analytics and up/downtime
• Develop or adopts research tools, sources, and methods that further support and contribute to product success and optimization
• Recommend efforts based on observed usage and metrics - based on monitoring of product usage and metrics, provide recommendations of capabilities that would have a positive impact on business outcomes
• Document existing business processes and relationships to systems to build knowledge base content enhancing the speed of issue resolution and knowledge sharing
• Produces reports and makes recommendations to be used as guidance in decision making pertinent to the business’s new as well as existing products in a partnership with Marketing where external customers are analyzed.
• Collects data via customer polls and market research to identify new opportunities to improve processes, and capture emerging needs in partnership with Marketing
• Identify where more insights are needed - Upon evaluation of the metrics, determine if there are additional measures that need to be implemented to tell the full story of the capability effectiveness and impact
• Evaluate the company products and compare them against industry trends.
• Partner with the Product Owners to recommend metrics and the method of data collection to lead to accurate data analysis and insights
• Create reports, dashboards, and visualizations to “tell the story” of the data and help other to understand the resultant analysis
• Create business insights and advocate for improvements through introducing new capabilities to advance our digital platforms
• Partner with other data analysts, engineers and developers to identify process improvement opportunities, propose system modifications, and monitoring.
• Preparing final analysis reports for the stakeholders to understand the data-analysis steps, enabling them to take important decisions based on various facts and trends. 

What you need to be successful:

• Experience translating business and innovation objectives into specific tactical system development plans with the ability to define, measure, and improve key product metrics
• Experience in an agile product development environment is strongly preferred, with responsibility for activities such as identifying opportunities, supporting a product roadmap, contributing to the creation of business cases, driving execution activities, and measuring results.
• Broad knowledge of technology concepts and system design principles which enable productive collaboration with technologists.
• Ability to work collaboratively and cross-functionally across all levels of the organization
• Ability to work independently, with the ability to lead efforts that address complicated problems with adaptability and flexibility.
• Strong SQL and reporting skills
• Intermediate to Advanced skills in Microsoft Excel
• Ability to create appropriate data visualizations to relay insights and analysis meaning
• Familiarity with data analysis tools such as Toad, WinSQL, Navigator
• Preferred experience with UX data collection tools such as FullStory, Pendo, or similar tool
• Knowledge of programming languages like SQL, Oracle, R, MATLAB, and Python is preferred
• Strong presentation skills with comfort in sharing analysis with senior leadership
• Experience with machine learning is a plus

We can’t do our work without people like you.
Our employees are extraordinary and committed to making a difference. Here’s some of the ways we show our appreciation.

• Our benefits go beyond the basics. You’ll get to choose from diverse benefit offerings for medical, dental and vision.
• We care about each other. We enjoy a positive, collaborative work environment. We are hard workers and high performers.
• We love who you are. Pinnacol is on a journey to embody diversity, equity and inclusion. We’re committed to creating a culture that deeply values differences, where everyone feels like they belong.
• Take a day (or 20!) off. Enjoy 20 paid days off your first full year plus 9 paid holidays.
• Take care of yourself. Sign up for unique wellness programs, including on-site, company-paid fitness facilities and classes
• Get your learning on. We promote a learning culture to help you master your current job and cultivate the skills of the future through a variety of on-site, online, and off-site professional development opportunities.
• Give back and get paid. Through our employee volunteer program, Pinnacol in Action, employees receive paid time off to volunteer with Colorado nonprofits.
• Share in our success. You’ll have the opportunity to earn a quarterly incentive, up to 20 percent of your annual base salary, when your team exceeds their goals and objectives.

When we find the right person, we try to put our best foot forward with an offer that excites you. We consider what you’d like to be paid, the skills and experience you bring, what similar jobs pay in the Denver area and make sure there’s equal pay for equal work among those you’ll be working with. The compensation amount for this role is targeted at $103,350-$109,800. Final offer amounts are determined by multiple factors including your experience and expertise and may vary from the amounts listed above.

Want to love your work? Apply today!

Pinnacol is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email recruiting_team@pinnacol.com.