What are the responsibilities and job description for the Call Center Representative position at Pionear Recruiting?
We are looking for at Call Center Representative to join our growing team. You will be offered a competitive hourly rate ranging between $21 - $21.01/ hour BOE. We will also provide you a comprehensive benefits package.
As a Call Center Representative you will provide participants with clear information on their accounts, guides them through how to execute transactions, and completes error free processing of financial transactions.
Monday - Friday 8Hours a day 30min Lunch. 12:00:00 PM- 8:30:00 PM MST
OR
Monday - Friday 8Hours a day 30min Lunch 12:30:00 PM -9:00:00 PM MST
Responsibilities of the Call Center Representative:
- Provide clients and/or internal partners with clear, complete, and accurate responses to their questions and inquiries at point of call
- Deliver quality service by providing effective and efficient operations support for the assigned area's internal business partners and/or external customers and potential clients
- Manage risk by accurately authenticating clients, fully adhering to policy / procedures and proactively identifying and escalating potential risk
- Navigate through multiple applications and tools to understand policy / procedures, gain clarity on various products / services and research, and resolve issues with client accounts
- Display passion, commitment and deliver an experience that improves our customers’ financial lives
Job Type: Full-time
Pay: $21.00 - $21.01 per hour
Physical setting:
- Call center
Schedule:
- Afternoon shift
- Evening shift
Application Question(s):
- Can you work a schedule of Monday-Friday 12/12:30pm-8:30/9pm MST
Experience:
- finance/banking: 1 year (Required)
- Call center: 1 year (Required)
Work Location: In person
Salary : $21 - $21