What are the responsibilities and job description for the Remote CSR position at PipeDreams Ventures, Inc?
Customer Service Representative
Full time with a competitive salary, commission, and paid benefits (health and dental insurance, paid vacation and holidays, bonuses, and more).
The impact you’ll make
As a Customer Support Specialist, you’ll play a key role in our team’s success by communicating with customers, advocating for their needs internally, and coordinating with teammates to get the job done safely and exceptionally. In this role, you’ll help customers with scheduling, while proactively informing them on job progress and all key details of their service. You’ll work cross-functionally with dispatchers by coordinating on availability and matching technician skill sets with service requirements. Finally, you’ll have the chance to grow your career through best-in-class training and opportunities.
Responsibilities
Clearly communicate scheduling to customers across phone, text, and email- Advocate for customers while coordinating internally with dispatchers and other key team members
- Proactively inform customers of scheduling changes, job progress and other important details
- Assist customers with pricing on service agreements and accessories, while educating them on new equipment when necessary
- Periodically generate new business by booking calls with the service department
Salary & benefits
Starting $20, plus DOE- Full time with overtime as necessary
- 100% Paid Health, Dental, and Vision Insurance
- Paid holidays, sick days and vacation
- Unlimited PTO
- 401K Retirement
- Stock Options
Why you’ll love working here
A fun, team atmosphere built on transparency, empowerment, and respect.- World class training and coaching with a special focus on safety.
- Rewards and bonuses for hard work and personal/team accomplishments.
- Cutting edge technology to make your job easier, safer, and more enjoyable.
Salary : $20 - $0
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