Operating Room Scheduler/Biller

JOB SUMMARY

Provides secretarial, clerical, word processing or other system related and minor administrative support of the Operating Room. Performs scheduling of OR cases and other related supportive tasks for the Director and staff of the OR in accordance with hospital and departmental policies and procedures. Handles matters of routine nature independently and processes confidential information.

JOB QUALIFICATIONS

1. High school diploma or equivalent required with one to two years post high school secretarial training required.

2. Minimum two years experience as a secretary, preferably in a medical setting

3. Knowledge of medical terminology and transcription preferred

4. Excellent communication and interpersonal skills

5. Word processing required and minimum of 60 WPM required

6. Good PC skills for data entry

7. In-depth knowledge of medical procedures and ability to read/analyze intra-operative reports/records.

SUPERVISION

Exercised: None

Received: Reports to Director, Surgery and his or her designee

JOB RELATIONSHIPS (INTERNAL/EXTERNAL)

Internal: Interacts with department staff, unit staff, physicians, and other department staff members.

External: Has interactions with patients, visitors, families, and representatives of external organizations and companies. Adjusts patient information and/or treatment to match each patient’s age-specific developmental, educational or other related needs.

JOB DUTIES (* denotes “essential function”)

1. Demonstrates the WSMC Customer Service Values, which are key in providing quality service to patients and customers. *

2. Transcribes and composes documents, memos, reports, correspondence, orders, policies and other assignments.*

3. Maintains files, copies, collates, distributes mail and materials.*

4. Maintains reservations for surgeries and assists with the Operating Room schedule.*

5. Has the principle responsibility for accurate and timely entering of charges for the operating room through critical analysis if information contained in the intra-operative records. *

6. Assist with OR Scheduling to provide the necessary information for patients prior to their arrival to West Suburban Medical Center.

7. Maintains and updates department Policy and Procedure manual at the direction of the manager. *

8. Greets visitors. Screens and routes telephone calls. *

9. Enters medical staff and departmental charges into the hospital computer system.*

10. Schedules appointments and meetings, reserves conference rooms.*

11. Creatively generates solutions to problems. Participates in staff meetings, committees and on teams with the objective of improving the efficient workflow of the department to increase patient satisfaction.

12. Serves as a resource person to answer inquiries and provide general information. When necessary directs problems to appropriate source. *

13. Safeguards and maintains patient/hospital confidentiality.

14. Ensures appropriate stock level of supplies. Initiates purchases/supply requisition for proper authorization. Initiates and recommends payment of invoices. Maintains and evaluates equipment service records, initiates service calls as needed and recommending changes when service records indicate excessive repairs.

15. Enhances professional growth and development though participation in educational programs, in-services, meetings, and workshops.

16. Register and obtain all demographic information to include insurance information, and accurately register all patients.

17. Pre-cert all surgical patients.

18. Obtain the necessary signatures for registration completion.

19. Assist with acquiring any same day financial money for admitting and forward funds daily.

20. Cross train to surgical services scheduling position.

21. Assist with billing and journaling duties as needed.

22. Review surgical daily schedule with Director of Surgery/ASU Coordinator and or his designee

23. Coordinate with ASU Coordinator/Surgical Director for proper notification of patient arrival times for surgical procedures.

WORKING CONDITIONS

Physical Environment/Hazards: Work is performed in a typical office environment. Incumbent is regularly exposed to VDT rays for the computer terminal and subjected to shifting workload.

OSHA Category II: Normal routine involves no exposure to blood, body fluid or tissue, but exposure or potential for exposure may occur.

TB Exposure: There may be an occupational risk for exposure to TB and the incumbent is required to take TB control training, PPD skin tests and/or health screenings.

STATEMENT OF OTHER DUTIES

This document describes the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described.

All employees are required to familiarize themselves and continually comply with all federal and state healthcare laws, regulations and rules (including Medicare and Medicaid billing requirements which are applicable to the employee’s job duties). Any employee who becomes aware of possible noncompliance with applicable laws is required to promptly report such possible noncompliance to his or her immediate manager or the compliance Resource Line. No adverse action or any form of retaliation shall be taken by the Hospital against any employee because of that person’s good faith report of possible noncompliance