What are the responsibilities and job description for the Desktop support tech position at Piplnow?
Job Title : Tech Support / Desktop Support- 24-00276
Location : Ridgefield Park, NJ 07660
Duration : 12 months
Client : SamsungTeknotrain
Rate : $25 / Hour on W2 / C2C-Keep 4-5 Margin
Primary Responsibilities :
Serve as an escalation point of contact for internal applications, hardware, mobile, and remote technology.
Follow up on any outstanding issues with customers regarding the status and closure of incidents / requests.
Provide VIP Support for Executives.
Troubleshoot and resolve all hardware, software, and network problems.
Escalate issues to third-level support teams.
Must be willing to travel up to 10% of the time.
Qualifications :
Strong working knowledge of core applications including Windows 7 / 10, Microsoft Office, Imaging Software, SCCM, and Active Directory.
Experience with Helpdesk ticket tracking software and remote desktop support tools.
Excellent problem-solving, communication, and interpersonal skills.
Ability to prioritize and organize work to meet defined SLAs.
Be able to work as a team member.
Android mobile in corporation experience.
Mac in corporation experience is a plus.
Excellent communications and customer support skills.
Requirements :
Bachelor's degree preferred with at least 4 years of Corporate Help Desk, Desktop Support experience, or the equivalent combination of education and / or experience.
Knowledge of Windows 7 / 10 / 11, Office 2016 / 2019 / 2021, PC hardware, Remote Support, and VPN.
Last updated : 2024-05-17
Salary : $25