What are the responsibilities and job description for the Assistant customer service position at Pivotal Med Supply?
Location : Sandy Springs, GA
Job Type : Full-Time Onsite
Company Overview
Pivotal Med Supply is a rapidly growing startup focused on revolutionizing the medical supply industry through technology.
Based in Sandy Springs, Georgia, we are dedicated to improving patient care with cutting-edge technology and exceptional service.
Job Description
We are seeking a dynamic Assistant Customer Service Manager to join our team and support our Director of Customer Service.
This role is perfect for a tech-savvy leader who thrives in fast-paced startup environments and is proficient in using modern technologies and CRM systems, specifically Dynamics 365.
Responsibilities
- Support a team of customer service representatives to deliver outstanding service to our customers.
- Provide reporting & analytics on Customer Service operations.
- Identify & analyze Data-related discrepancies within Customer Service systems.
- Implement innovative customer service strategies to enhance efficiency and effectiveness.
- Train and mentor team members on Dynamics 365 CRM, ensuring they are proficient and maximizing its capabilities.
- Monitor performance metrics and analyze data to inform decision-making and report to senior management.
- Ensure compliance with all company policies and procedures.
Qualifications :
- Proven experience as an Assistant Customer Service Manager or similar role, preferably in a startup environment.
- Strong technical skills, with proficiency in Microsoft Dynamics 365, Office, Outlook, and Excel.
- Excellent communication and interpersonal skills, with strong organization & coordination skills.
- Demonstrated ability to embrace and implement new technologies.
- Experience in developing and implementing customer service SOPs.
- Ability to work under pressure and adapt quickly to changes in a dynamic business environment.
Why join Pivotal Med Supply
- Be part of a forward-thinking company that values innovation and technology.
- Opportunity to work in a role that directly impacts customer satisfaction and company success.
- Competitive salary and opportunities for professional growth.
Last updated : 2024-08-17
