Task Force General Manager

Placemakr is a venture-backed startup on a mission to change the future of hospitality and home. With properties in three cities (and many more coming!) we operate a platform that allows buildings to blur the line between hotels and apartments. Our platform is an all-in-one solution which includes property operations, customer acquisitions, and the tech stack to operate with more flexibility than any other company in the market. Our tech-enabled buildings create a one-of-a-kind guest experience and tremendous value in the underlying real estate. Whether a guest or resident is with us for three days or three years, these are more than just spaces to spend the night—they are a place to call home.

Our property team members focus on bringing our business to life at each of our buildings with a focus on execution, and resident and guest experience. Our non-property team members focus on supporting property execution and the evolution of the other areas of the platform. The non-property roles are remote-first with the option to work out of our DC or SF offices. We think in-person collaboration and bonding is extremely important, so our remote-first team members participate in quarterly in-person retreats with their teams at various locations across the U.S.

The Task Force General Manager is an essential position to our property operations team, providing onsite support for properties in focus markets or in the absence of property leadership. The Task Force General Manager is responsible for the successful operation and administration of all property departments. Serving as an expert on providing an exceptional experience to every guest, maximizing profitability, and maintaining positive owner relations. When not on property, the Taskforce GM will work with the operations team to improve processes and standards based on their time in the field.

Responsibilities:

• Leads the effective management of all property departments to maximize financial performance while upholding quality standards and maximizing the guest experience.
• Is responsible for ensuring that all employees and management as well as business decisions are in line with the Placemakr’s vision.

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• Successfully balance the needs and expectations of guests, employees, corporate, and ownership.

• Ensures the development of a realistic strategic business plan that defines operational goals and profitability.

• Actively communicates issues and partners with appropriate corporate teams for resolution.

• Holds themselves accountable to General Manager best practices by conducting weekly management meetings, daily standups, documented property walks, etc.

• Follows appropriate disciplinary policies as needed while on assignment.

• Additional duties and responsibilities as assigned.

Qualifications:
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• Minimum 2 years previous Hotel General Manager experience.

• Demonstrated financial acumen with significant past P&L responsibility.

• Comfortable with extensive and extended travel, depending on business operational needs. (Task Force assignments could range from 3-6 weeks at a time)

• Must be able to convey information and ideas clearly.

• Must be able to evaluate and select among alternative courses of action quickly and accurately.

• Must work well in stressful, high-pressure situations.

• Must be a team player and can adapt to different property operations.

• Must maintain composure and objectivity under pressure.

• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.

• Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by employees and guests.

• Ability to show flexibility in response to change and adapt to and accommodate new methods and procedures.

• You own it. You make it better. You treat people right.

Benefits & Perks:

• Medical, Vision & Dental Insurance

• Competitive Pay

• Performance Bonuses

• Generous Stock Options

• Unlimited PTO

• Flexible Spending Accounts

• Cell phone Reimbursement

• Discounts to stay at select Placemakr properties

• Life Insurance

• Monthly wellness stipend

If you don’t meet 100% of the above qualifications, we still encourage you to apply!

All your information will be kept confidential according to EEO guidelines. Placemakr values diversity of all kinds, and is committed to building a diverse and inclusive workplace where we learn from each other. We are an equal opportunity employer and welcome people of all different backgrounds, experiences, abilities and perspectives. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Type: Full-time

Pay: From $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Holidays
• Night shift
• Weekend availability

Supplemental Pay:

• Bonus pay

Experience:

• Hotel management: 4 years (Required)
• Hospitality: 1 year (Required)

Work Location: One location