Donor Support Representative

Position Description:

Plan works for girls’ rights. Harmful barriers like child marriage, human trafficking and gender-based violence are preventing girls and young women from achieving their full potential. Plan, along with government and private partners, fights against harmful gender norms and empowers young people to create positive change in their communities. We have worked in communities for more than 80 years and provide locally-driven programming through 240 offices around the world.

Plan International USA is fully committed to the safeguarding of all children and young people from all forms of violence.

Essential Functions:

The Donor Support Representative provides excellent customer service in a timely and efficient manner to donors, sponsors, contributors, and adjoining teams at Plan International USA - contributing to the satisfaction and retention of our sponsors and donors.

The Donor Support Representative will print, process digital and postal communications and fulfill marketing initiatives.

This is an in-person role based in Providence, RI. The weekly schedule is Monday-Friday 8:00am – 4:30pm.

If you are an organized and motivated team player interested in starring in a key support role in an international girls’ rights organization, this role is for you. You must be able to work in a fast-paced environment.

A few of the things you will be responsible for:

• Outsourcing of Sponsorship Kits
• Printing operations include daily correspondence to donors/sponsors and internal print requests, as needed

• Data Imports of Sponsored Child Updates and Sponsor Child Information (SCU/SCI)
• Data entry of digital/postal child communications
• Insert and match letters to printed envelopes in preparation for mailing
• Prepares outbound mail for pickup from vendor
• Data entry of digital/postal sponsor communications, postal/web orders of bounce-backs and marketing initiatives
• Metric counts; Track own individual performance towards pre-determined monthly goals which includes correspondence to and from sponsors and sponsored children
• Files sponsor communications logged by the team for International mailing
• Prepares and mails international packages for shipment
• Back-up to the Mailroom Coordinator to retrieve mail at post office, daily
• Sort incoming sponsor mail accordingly

Skills and Competencies:

• You're a customer focused, organized person with excellent numeric data entry and math skills
• You’re team oriented and work well collaboratively with others
• You’re a great communicator, both verbally and in writing
• Your computer skills include Word, Excel, and Outlook. You can navigate these programs with ease
• You know how to download documents, crop photos, and print
• Photoshop CS knowledge a plus but not required
• Ability to lift boxes up to 25 lbs.
• You’re a problem-solver and you’re quick on your feet – you identify and resolve issues before they become problems like it's no big deal
• You can prioritize various responsibilities as they relate to daily work activities and multi-task
• Candidate needs valid drivers license for mail pick up

Education and Experience:

• Associates degree preferred but not required
• 1-2 years equivalent/similar work preferred
• Salesforce knowledge a plus

Other Duties

This job description does not contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time.