Overnight Closer
Wilmington, NC
Full Time
POSTED ON 2/10/2022
CLOSED ON 4/21/2022
Job Posting for Overnight Closer at Planet Fitness - NC/SC Choquette Group
Planet Fitness is an Equal Opportunity Employer
Job Summary
The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties and Responsibilities
- Greet members, prospective members and guests, providing exceptional customer service.
- Handle all front desk related activities including:
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to member’s accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Assist in maintaining the neatness and cleanliness of the club.
Qualifications/Requirements
- Customer service background preferred.
- Basic computer proficiency.
- Upbeat and positive attitude!
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- Must be 18 years of age or older.
Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Responsible for cleaning and maintaining the facility using various cleaning products throughout shift.
Employment Benefits
- Free Planet Fitness Black Card Membership for the duration of employment.
- Health, Dental, and Vision insurance available for Full Time Employees.
- Planet Fitness is committed to providing a Judgement Free Atmosphere to all of our employees and encourage those to be their most authentic self!
- Placed into a set schedule based on employee's availability and preferred working hours.
- The ability to work in a positive, upbeat environment who thrives on good company culture and team comradery!
- Raises and bonuses based on Performance Advancement as well as internal growth opportunities.
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Salary.com Estimation for Overnight Closer in Wilmington, NC
$35,380 to $47,321
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