Assistant General Manager

Description

Full-Time

Are you looking for a fun and rewarding place to work? National Fitness Partners (NFP) serves more than one million members at 170 Planet Fitness clubs throughout the eastern U.S.  At NFP, we believe in the opportunity to transform lives by supporting our team members, our club members, and our community through our Judgement Free fitness experience.  

Assistant General Manager Benefits:

• Growth Opportunities over 90% of our management team started as an entry level team member!
• PTO for all employees
• 401K Retirement Fund (Employer match up to 4%!)
• Health Insurance Options including Health, Dental, Vision, family life insurance, and more
• Basic Life Insurance & Short-Term Disability I00% Company Paid!
• Employee Assistance Program
• Free employee Black Card Membership including one free Black Card Membership for a direct family member

Assistant General Manager Responsibilities: 

The Assistant General Manager is responsible for all club operations. This includes ensuring that the operational and financial goals are met, creating member experiences that produce Raving Fans, and developing and leading a staff of servant leaders whose mission is to transform the lives of those they serve.

• Work with GM to meet NFP standards with respect to club stats, i.e., closing %, BC%, secondary billing, PE@PF utilization, etc.
• Partner with GM to decrease club turnover by hiring, motivating, developing and leading competent staff members focused on creating Raving Fans.
• Support staff scheduling with the goal of maximizing staffing resources while keeping payroll hours in line budget allotment.
• Hold staff accountable to policies and procedures. Provide constructive counseling in a timely manner.
• Partner with the GM to complete One-on-Ones on time with development goals and objectives.
• Model Servant Leadership through daily interactions.
• Work side-by-side with staff, supporting front desk activities through the use of the info call script, giving member tours, using DataTrak to enroll/manage/cancel members, and cleaning club to NFP standards.
• Hold members accountable to club policies. Deal with member issues promptly and courteously.
• Understand and promote a safe and healthy club environment.
• Participate in marketing promotions.
• Report member accidents in a timely manner through the NFP process.
• Provide back-up support for staff as necessary.

Our culture is unique! We are servant leaders! Our mission is to "Unite to provide a judgement free fitness experience with the passion to achieve results, create opportunity and transform the lives of those we serve." This not only applies to our members but also our employees! Career development is important to us. We will provide you with training in leadership, customer service, and business operations that will help you achieve your personal and professional goals! Our growth within the fitness industry provides many exciting and challenging career opportunities.

Qualifications

Job Requirements:

• Superior customer service skills, preferably in the fitness industry.
• High school education/GED.
• Management experience through Planet Fitness preferred.
• Exceptional leadership, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Ability to successfully coach and develop team members.

Physical Demands:

• Ability to lift up to 80 pounds.
• Walking and standing for prolonged periods of time.
• Crouching, bending, using hands to pinch and grasp.