What are the responsibilities and job description for the Shift Leader position at Planet Fitness?
Description
A Shift Leader supervises fellow coworkers while they work, monitoring their performance, ensuring they comply with company and safety policies and delegating tasks appropriately. Shift Leaders are responsible for maintaining an organization’s high performance, quality and safety standards and guaranteeing satisfaction.
A Shift Leader performs leadership, management, and organization tasks to ensure team members work efficiently and effectively during their shift. Their duties and responsibilities include:
- Organizing shift schedules for team members
- Monitoring attendance, tardiness, and time off
- Assigning duties to specific employees based on role and skills
- Supervising employees and assisting with tasks as necessary
- Supervise performance and sharing feedback with both upper management and team members
- Managing employees requests and conduct
- Training new and current team members on tasks
- Handling customer issues and managing conflicts
- Adhering to company policies and health, safety and employment standards
- Upholding integrity and security with member documents and sensitive information always
- Managing club cleanliness and maintenance to ensure all aspects of the club are in like new conditions.
- Drive sales and member experience metrics such as BCM%, EFT growth, upgrades to memberships, saving cancels, avoid accounts going into RFC, merchandise sales, use of trainers, social reviews, NPS surveys and BER results
This role is subject to successful completion of a background check, after offer acceptance. All background screens will be conducted in accordance with applicable federal, state and local laws.
Requirements
Most Shift Leader candidates have at least a high school diploma or GED. Some candidates may have an associate degree in business administration or management. Though not required, a bachelor’s degree in business or an industry-related field may indicate candidates with more advanced industry knowledge, relevant skills and practical training. Many candidates could benefit from on-the-job training to better transition into their roles.
Shift Leaders typically must have experience working as a team member in the industry or with our PF team. For internal promotions, candidate must have at least 3 months of employment with us zero performance counseling records for the past 6 months. Shift Leaders need to be available to work at least 24 hours per week with weekend availability.
A Shift Leader uses a variety of soft skills and technical abilities to manage teams of employees. These skills and aptitudes often include:
- Excellent communication and interpersonal skills
- Leadership skills like decision-making, motivation and goal-setting
- Strong problem-solving skills
- Exceptional organization and time management abilities
- Conflict resolution skills
- Customer service skills
- Ability to work as part of a team and collaborate effectively
- In-depth industry knowledge
- Understanding of relevant health and safety regulations
- Comfortable with workplace technology like Billing, contracts, pos functions, reporting, registers, scheduling and inventory management
- Basic math skills
