Director, Launch

• Responsible for the successful activation of all launch programs
• Identify program plan success metrics, as well as mechanisms for gathering and reporting out the metrics at regular intervals
• Set up Salesforce processes to support the program plan and collaborate with Salesforce developers as necessary to implement these processes
• Directly manages members/management of the activation teams including: Transitions, Project Management, Benefit Coaches and Configuration

• Own and manage resources for projects, monitor project progress and manage customer and internal escalations if/when implementations are not on track.
• Identifies the need for SOPs and works with subject matter experts to ensure content is accurate and delivered appropriately
• Be solution oriented while identifying risks of deviating outside of best practices. Be consultative to drive the best operating environment and results from changes for internal and external clients.
• Define boundaries and project parameters to secure implementation tasks and timelines are doable for the organization.
• Review and improve interdepartmental processes, and make sure Product Development has visibility into what they need to deliver and associated deadlines.

• Hold your team accountable for updating standard project plans.
• Own the successful resolution of any implementation issues, challenges, or questions that arise.
• Own improvement of the operational process to deliver implementations as evidenced by shrinking cycle time, improving quality and reducing costs to deliver.
• Drive consistency, best practices and quality of our solutions with an eye towards driving down cycle time and improving speed to value.
• Work cross-functionally with Product and Sales to secure resources, ensure collaboration, and inform strategy development.

• Monitors capacity planning and identifies the need to hire or reduce staff
• Participates in weekly meetings with HCM partner directors and managers as needed
• Participates in internal meetings with VP, Directors to review partner feedback, changes to contracted deliverables and understand/convey the support needs of the customers and partners
• Other duties as deemed necessary by management

• 
  Five years of experience activating customers in HR/Benefits Service technology
• Three years of experience using HR/ Benefits Service technology
• Three years of experience managing a team of 10 or more
• Demonstrated ability to create scale in an organization by creating repeatable, scalable solutions

• Excellent oral and written communication skills
• Excellent organization and prioritization skills
• Strong customer service and orientation skills
• Strong problem-solving skills
• Ability to be an effective team member

• Must be able to work outside of normal work hours

• Great compensation package, including a full suite of health benefits and generous 401(k) Plan.
• 3 weeks of accrued PTO in the first year.
• The chance to work for a fast-growing, established tech company, and work side-by-side with a dynamic team of talented professionals.
• Fast-paced environment with big goals and the opportunity make a big impact.

#5: The size is right. Join an established tech company that’s growing fast but is still small enough for you to have a big impact.

#4: You can grow and develop professionally. PlanSource has a great track record of internal promotions within the company and within the company.

#3: The benefits industry is on fire. Ongoing regulatory changes create an urgent and pervasive need in the marketplace for technology.

#2: PlanSource has the right product. Show off our sophisticated cloud-based technology that has a mobile-friendly UI and meets the needs of even the most complex benefit programs.

#1: PlanSource is the right company. Join an up-and-coming high-growth technology company that is well funded and values its employees and their families.