Manager

Are you looking for a better work-life balance? As a family-owned business, we are closed on major holidays so our team members can spend time with their families.

Pay is based on job experience and availability.

Interviews are scheduled through email. Please check your Spam or Junk Mail folder, so you don't miss out on the chance for your interview.

Position Summary

Play Day Café is an indoor playground facility with a café and party center for children ages infant through 12 years. The Manager is responsible for overseeing the facility operations and customer experience; accountable for revenue and profitability, team management, and execution of facility procedures and processes. The Manager ensures an enthusiastic, fun and high-energy atmosphere for all guests for maximum customer satisfaction. To be successful in this position you must be fun, energetic, self-motivated, excel in customer service and be approachable and positive.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Review and analyze financial reporting; budget revenue and expenses; measure products, services, or other objectives with a focus on revenue and efficient cost management
• Oversee and manage the team by setting clear team goals, delegating tasks, motivating team members and providing training and feedback as necessary
• Handle all assigned staffing responsibilities to include hiring, training, scheduling, discipline and termination; ensure proper staffing in each area of the facility and adjust as required
• Achieve company objectives as provided, such as sales, profitability, service, quality, appearance of facility, sanitation and cleanliness through training of employees and creating a positive, productive working environment
• Ensure team members execute according to facility processes, procedures and standards and hold the team accountable for performance
• Respond to all guest requests, problems, complaints or questions in an attentive, courteous and efficient manner. Use creative reasoning to overcome objections and concerns to ensure customer satisfaction.
• Management of facility, including opening and closing the doors, protection of company equipment and assets, key management and ensuring the facility is maintained and in excellent condition at all times according to facility procedures and standards
• Reinforce guest and operational focus through MBWA (Managing By Walking Around)
• Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance to facility policies and procedures
• Oversee and manage inventory and maintain storage areas by ensuring supplies are maintained at the appropriate level and products are received in correct unit count and condition in accordance with facility policies and procedures
• Act proactively to ensure smooth team operations and effective collaboration
• Ensure team executes special events, holiday activities and other daily/weekly activities as required to a high standard
• Build and leverage strong, lasting relationships with internal and external guests
• Fill-in for other positions and assist employees as required to uphold facility standards and customer service experience (e.g., Guest Services, Café Associate, Play Monitor, etc.)
• Ensure facility safety and security procedures are adhered to at all times
• Ensure that all guests are given responsive, friendly and courteous service at all times
• Enforce compliance with facility rules and procedures at all times
• Complete employee evaluations and observations per facility procedures and policies
• Ensure the equipment and facilities are kept clean and in accordance with health and safety regulations and facility procedures; and are used in an appropriate way
• Anticipate and attend to individual guests’ needs as they arise
• Represent a high-standard of customer service at all times
• Performing other duties as assigned

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Must be 18 years of age
• Ability to work and be flexible with all shifts, weekends, holidays and special events is required
• A minimum of 5 years of related experience managing a team of hourly associates in a service focused industry (e.g., retail, restaurant, hospitality, entertainment, etc.)
• Bachelor's degree in recreation management, event planning, hospitality, marketing, entertainment promotion or related field preferred
• Ability to perform all front-of-the-house positions within the facility (Café Associate, Play Monitor, Guest Services, Party Concierge, etc.)
• CPR and First Aid certification is a plus
• Prior experience working with children a plus
• Ability to manage a large team through motivation and maintain a positive employee morale
• Ability to understand policies, procedures, standards, specifications, guidelines and training programs and hold team accountable
• Ability to read, speak, write and understand English
• Ability to maintain high-energy throughout the entire shift
• Proficient interpersonal and communication skills
• Ability to frequently communicate, interact and build relationships with guests, including children of various ages
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
• Must be able to adapt to a broad range of customer interactions, inquiries, and complaints
• Must be able to make independent decisions while maintaining strong ethical standards consistent with company policy, rules and the ability to maintain confidential information
• Ability to work in a fast paced environment
• Willingness to maintain a clean, healthy, and safe working environment
• Ability to learn and use company point of sale system
• Ability to coordinate multiple activities with attention to detail
• Ability to provide a high quality of customer service by ensuring friendly and courteous guest interactions at all times to make each guest’s experience positive
• Ability to read and interpret documents such as procedure manuals, work instructions, software manuals; ability to write routine reports and correspondence
• Comply with Personal Appearance and Grooming policy that presents a professional appearance which for example, prohibits displaying tattoos, piercings in excess of two per ear, and unnatural hair colors, such as blue or pink
• Ability to work individually and as part of a team
• Self-motivated and learns quickly