Supervisor

Allways VIP Meet & Greet Service is a bespoke service that is dedicated to delivering the perfect airport experience for travellers. Our welcoming and friendly team is always on-hand to ensure our guests’ journey is hassle-free and seamless, from kerb to apron and from apron to kerb.

Supervise Allways Meet & Greet service team on a range of daily operational tasks, including but not limited to Staff Supervision and Training, Meet & Greet, Porterage service, Transaction Handling, Buggy Meet & Greet service and Resting Area. Promote a guest-friendly, efficient and approachable environment to accommodate guests’ requests.

Check us out here: http://www.plazapremiumgroup.com/

Key Responsibilities

Supervision

• Be fair, just and impartial
• Uphold the company’s and airport’s image
• Oversee the daily operations of all Allways services across all terminals
• Monitor and ensure all staff works in accordance to prevailing guidelines, Standard Operating Procedures and Airport Authority’s regulations
• Monitor daily reservation requests and report to Duty Manager
• Handle administrative tasks including staff roster and duty assignment of Guest Service Officer, Porter and Buggy Meet & Greet for reserved service requests
• Ensure service deliveries are smooth, timely and meet guest’s expectation
• Promote a staff-friendly and motivating environment for all staff

Service Arrangement

• Arrange and ensure in advance sufficient manning to support daily operational and business needs
• Communicate and liaise with related authorities, if required, about on-the-day service bookings
• Ensure the team is able to handle special law-abiding requests raised by the guest

Meet & Greet

• Assist to handle daily Meet & Greet service whenever necessary
• Perform Meet & Greet duties as outlined in Guest Service Officer Job Description, whenever necessary

Porterage

• Assist with carrying guest baggage
• Perform Porterage duties as outlined in Porter Job Description, whenever necessary

Reception Stand / Kiosk and Transaction Handling

• Perform Reception Stand / Kiosk and Transaction Handling duties as outlined in Guest Service Officer Job Description, whenever necessary

Resting Area and Reservation

• Assist to handle daily operation of Resting Area
• Perform Resting Area and Reservation duties as outlined in Guest Service Officer Job Description, whenever necessary

Buggy Handling

• Assist to handle Buggy Meet & Greet services, whenever in lieu of Buggy Meet & Greet
• Perform Buggy Handling duties as outlined in Buggy Meet & Greet Job Description, whenever necessary

Guest Experience

• Proactively seek guest feedback during the service
• Handle guest feedback and complaints in a professional and acceptable manner outlined in Standard Operating Procedures and in line with company’s guidelines and Business Code of Conduct
• Ensure all guest complaints are properly resolved and documented for future training purposes
• Handle enquiries and assist guests to make reservations via phone calls, email and walk-in enquiries

Others

• Report to Duty Manager in a professional manner
• Adhere to company guidelines, policies, Standard Operating Procedures and Airport Authority’s regulations
• Perform duties on-time
• Attend scheduled trainings as required
• Provide necessary trainings to staff
• Take initiative to identify areas for improvement and participate in continual improvement activities
• Take ad-hoc lawful assignments according to instructions

Health and Ancillary Benefits:

The following benefits are available to eligible employees after 60 days to the first of Month of continued service:

• 
  Paid Time Off
• Health Insurance
• Dental, Vision
• LTD Disability, Life and AD&D Insurance-

The following benefits are available to eligible employees upon hire:

Holidays:

• New Year’s Day
• Martin Luther King Day
• President’s Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Day
• Employee’s Birthday (can be used as a Floating Holiday)

Other Benefits

• Competitive wages based on experience
• 401K Plan
• Airport Parking – Available for some positions either paid by the company or at a discounted rate and processed through a payroll deduction.

REQUIREMENTS

• Able to be on your feet and walk for long periods of time.
• Able to work flexibly according to assigned shift hours; different times of the day, including over-night shift, according operational needs
• Possess a valid US Driving Licence issued by the US government with no prior conviction to vehicle-related offences
• Able to deliver excellent guest service and ensure standards of service are consistently executed at all times
• Able to work independently and harmoniously in a team environment
• Able to work under pressure
• Possess a strong sense of responsibility
• Be proactive, enthusiastic and maintain a positive attitude at all times

The Group currently employs over 5,000 staff and serves more than 14 million travelers around the world annually. We are dedicated to providing quality services and possess proprietary knowledge in the airport hospitality industry. As a fast growing company and caring, people-oriented employer, we offer a comprehensive range of golden career opportunities and nurture staff by identifying and promoting those with genuine enthusiasm and talent. A career with Plaza Premium Group opens up a world of exciting opportunities for you to challenge yourself to excel. Our vision to be the household name and world class quality service provider wouldn’t be achievable without our people, the Group’s most prized asset.