Disaster Case Manager

Plexos Group is currently seeking Case Managers to support a wildfire disaster response Program.

Case Manager is responsible for providing continuous, comprehensive case management services to survivors that were impacted by wildfires in the Ruidoso area. Case Managers will be expected to provide services in alignment with multiple state and federal programs. Responsibilities will be conducted in compliance with program guidelines and requirements, which includes assessing individual needs, providing short-term and/or long-term case management services in accordance to Agency standards, and maintaining compliance with funding guidelines, and other federal, state, and local regulatory requirements.

About Plexos Group:

Plexos Group is a leading program delivery and project management company. Our experienced subject matter experts streamline large-scale and complex projects funded by federal and other public and private sources. We design, staff, and manage all facets of programs across infrastructure, construction, education, housing, and healthcare. Since our founding in 2012, we’ve helped state and local governments, public agencies, school districts, and private stakeholders restore continuity and build resilience for the communities and constituents they serve.

Essential Duties

• Meet and interview clients to assess ongoing needs, match available state and federal programs to address unmet needs, and to provide resource and direct support to facilitate access to available resources based on prioritized needs and services.
• Manage information input to the central case management system by developing client profiles that reflect their needs and managing those profiles to reflect updates and monitor progress in their stabilization and access to state and federal services. Accurately complete and submit all case notes, files, and records in a timely manner; use appropriate tracking and database systems to record case and progress notes; maintain detailed and organized files.
• Coordinate with counterparts in the Federal Emergency Management Agency, U.S. Department of Agriculture, NM Human Services Department, and other relevant agencies to coordinate programmatic solutions for clients.
• Provide guidance and support through in-person, phone, email, and other forms of communications. Spend time with clients to fully understand their circumstances and provide compassionate communication to support their recovery process. Work with client to develop and implement long-term recovery plans and provide information to the client to help their understanding of grant and funding guidelines.
• Leverage consolidated profile information to support clients with a streamlined process for completing program applications, appeals and/or re-certification program assistance. Assist client in working through the sequence of program application and receipt of resources, to maximize resources and decrease duplication of benefits.
• Respond to inquiries about client needs, benefit eligibility, and referred services and resources in a courteous, compassionate, and timely manner.
• Obtain needed information and complete regular reports regarding client progress; maintain accurate services and progress and generate reports in accordance with Agency standards and federal, state, and local funding guidelines and requirements; maintain contact with clients and/or their families to track progress and needs; complete documentation on all assigned caseloads; and submit all reports in a timely manner.
• Actively participate in all staff meetings, trainings, or educational workshops as required; provide on-call and emergency case management services when needed; and complete other duties and special projects as assigned.

Requirements:

• Must be able to learn quickly and exercise discretion, which will inform ability to recognize and execute discretion as it relates to what programs are most appropriate to meet the client’s needs, including ability to understand what needs are being described and how they match to program services/eligibility requirements.
• Must be organized and priority driven, able to manage assigned cases independently and complete reporting based on guidance provided.
• Must have exceptional soft skills in working directly with applicants/clients, and experience or knowledge of social work and/or behavioral health preferred.
• Must have experience in a customer-facing role that requires close coordination with a customer service team that fields inbound and outbound calls, as well as ability to interact with customers who have had a negative experience.
• Must be able to work six days a week in the field conducting case visits for various reasons.
• **Field work may include walking on uneven terrain (i.e., dirt, mud, gravel), spending time outside for inspections (home sites, forested land, acequias), and occasionally walking to sites on rare occasions. This includes being exposed to the elements, insects, wildlife, etc.**
• Work occurs on online system, cloud-based, must be able to use a smart phone (android), Microsoft applications, confidently Navigate Teams, SharePoint, and web-based applications, Teams, Outlook.
• Minimum Qualifications:
• 2-5 years of Case Management or other Community support program experience.
• Must be able to work in Roswell, NM office

Preferred Qualifications:

• Experience facilitating interaction with multiple service providers, providing continuity throughout program participation, and ensuring clients are engaged and knowledgeable of what they need to know about the program strongly preferred.
• Experience assessing client needs, monitoring, and evaluating progress preferred.
• Knowledge of trauma-informed care and communication practices, active listening skills, and cultural competency concepts.
• Experience with state and federal programs, including CDBG-DR program and/or other HUD program experience preferred.
• Experience preparing and maintaining updated database systems and/or profiles, as well as maintaining client records by compiling-detailed case notes; logging events and progress using program software preferred.
• Bilingual English/Spanish speaking preferred.
• Bachelors in a Behavioral Science Program, Social Work, Communication, Public Health, or Health and Human Services Program.

Plexos Group LLC is an Equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristics protected by law. Plexos Group recognizes the importance of a diverse and inclusive workforce that considers the needs of the communities we serve, and we are committed to providing an inclusive workplace environment free from discrimination.