Guest Service Manager - Plum Market Ann Arbor Maple Rd Full Time

Plum Market – 375 N. Maple Rd, Ann Arbor Mi 48103

Full Time position available starting at $18 per hour.

Plum Market is an emerging leader in the Grocery Retail industry. We are committed to stocking the very best selections of All Natural, Organic, Local, and Specialty Grocery items.

Our Team Members are passionate about delivering the highest quality food, beverage, and grocery essentials to our Customers, helping them achieve a better lifestyle. We make our Team Members and our Customers our top priority by delivering the best possible Customer retail experience.

Our Plum Market Grocery Stores are a reflection of the very communities we serve. From our Team Members to our Customers, local vendors and product selection, we are proud of the inclusive culture in which we thrive, and strive to promote at Plum Market. If you share our enthusiasm, please apply to see how you may fit in.

Benefits of working at Plum Market:

Full time & Part time positions available.

We can offer a variety of retail shifts to work with your schedule.

You can learn about great food and grow your passion at the same time.

We provide training resources and support.

Paid time and a half for working any of these five federally recognized holidays: New Year’s Day, Labor Day, Fourth of July, Memorial Day and Thanksgiving.

Promotional opportunities. We are a growing company and you can grow with us!

Variety of medical, dental, and vision benefits to cover you and/or your family.

401k with company match after a 6 month waiting period.

20% off Team Member Discount.

50% off Team Member Lunch Discount.

Plum Market offers a desirable and rewarding place to work.

Employment is contingent on a successful background check.

Description:

The Guest Service Manager is responsible for the exceptional execution of Customer Service at the Service Desk, Cashier Pods and Self Checkout. They ensure all Plum Market service standards are met and Customer issues are resolved. They will train, supervise, oversee, and manage Front End Team Members and ensure they comply with the operating policies and procedures of Plum Market.

Qualifications:

• Ability to model and provide exceptional Customer Service.
• Ability to lead by example and set clear expectations.
• Must have a minimum one year in a leadership position capacity or equivalent.
• Must have basic math skills and a strong knowledge of cash handling.
• Able to oversee, train, and operate all aspects of a computerized POS System
• Excellent written and verbal communication skills; strong organizational skills.
• Must be proficient in Microsoft Word, Excel and E-mail.
• Ability to work a variety of shifts including nights, weekends and holidays.
• Stand and walk for up to 4 hours without a break.
• Ability to bend and stoop to grasp objects, climb ladders, lift loads, up to 50 lbs. unassisted, push and pull carts weighing up to 100 lbs. unassisted.

Responsibilities:

• Model and provide exceptional Customer Service.
• Will train, mentor and coach Team Members to succeed.
• Oversee and train all cash handling, check processing and POS policies.
• Logging, tracking and providing discipline for all attendance issues.
• Prepare and administer discussion notes and written notices of discipline.
• Effectively resolve Customer issues.
• Inventory and order front end supplies.
• Write an effective weekly labor schedule and adhere to the labor budget.
• Write and administer performance reviews.
• Effectively communicate with Customers, Team Members and, Store Leadership.
• Ensure Team Member compliance of all relevant Plum Market policies and standard operating procedures.