Enterprise Infra Mgr Sr

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. This position is primarily based in a location within PNC's footprint. Preferred locations are listed in this requisition. Responsibilities require time in the office or in a field on a regular basis. Some responsibilities can be performed remotely. Additional locations may be considered. The Director of Directory Services is part of PNC’s Digital Workplace organization and is responsible for the management of PNC’s workforce and customer directories, residing across multiple environments. You will be accountable for leading a functional team of lead and senior technical specialists for Active Directory and Oracle Unified Directory, in the deign and delivery of strategic initiatives for both workforce and PNC customers. The ideal candidate will have the correct mix of people/management skills and technical expertise in Azure Active Directory, Active Directory and Oracle Unified Directory environments. Responsibilities specific to this role: • Manage a team of security and infrastructure engineers responsible for filling operational (BAU) access requests across all functions of Directory Services (Active Directory, Oracle Unified Directory, accounts, applications, etc.). • Ensure Directory Services provides our internal and external customers with exceptional service, security, and ensures all SLAs are met or exceeded. Establish continuous monitoring of performance metrics and leverage metrics to drive process improvements. • Drive team members toward objectives and key results both BAU and strategic, including process improvement, continuous risk reduction, and excellent customer service. • Technical Functional manager and subject matter expert for Azure Directory, Azure Active Directory, and Lightweight Directory Access Protocol (LDAP) directories. As functional manager of Directory Services, you will lead a team of lead and senior security specialists to delivery on PNC’s strategic Identity Access Management, Adaptive Trust, and Zero Trust initiatives. Actively participate in the development of directory services strategy and strategic planning of Access Management and Trust Programs. • Lead the functional team to translate strategy and agreed strategic program goals into tactical and actionable roadmaps for workforce and customer directories. Drive the functional team to execute on the roadmap and deliver on internal and external commitments. • Manage budgets (technology, travel, training, etc.), resource allocation and forecast daily scheduling of directory services teams. • Represent functional team in project meetings and request for new services/initiatives, liaise with security and identity teams in resolution of compliance, vulnerability, and audit callouts. • Partner with key business stakeholders within PNC (HR, Cyber Security Architecture, Identity and Access Management, Development, Engineering, Operations, CMDB) to develop innovative solutions in order to improve the quality of directory service delivery within PNC. • Provide guidance and direction on controls and practices to internal customers. • Instill global mindset and effective collaboration to team members. Preferred Qualifications: • Effective communicator and a developer of people; able to work with a broad cross section of people in direct and matrix relationships • Demonstrate success as a change agent leading significant transformational initiatives in organizations • A fast-paced leader and solution-focused enabler for results in a performance culture but can also achieve results in a collaborative manner • Experience with Azure Active Directory, Active Directory and Oracle Unified Directory implementation in multi forest / multi directory environment • Understanding of cloud and on-premise directory security concepts for privileged access, conditional access, continuous access evaluation, and adaptive trust across identities, devices, networks, applications and data • Sound working knowledge of security sub-subsystems and 3rd party security products in use on PNC Directory systems, specifically QUEST Active Directory Recovery manager, Oracle Identity Manager (OIM), Microsoft Defender, PING Federate • Broad and deep background in all aspects of Identity and Access Management concepts, from HR driven processes (on/off-boarding, transfer), to IAM compliance issues, privileged access management, and vulnerability management • Strong analytical skills on the team’s services, processes, workload and metrics • Have a global mindset and collaborate effectively within and across teams in different parts of the globe • Strong leadership and mentoring skills necessary to provide support and constructive performance feedback • Sound understanding of information security principles and IT infrastructure including operating systems, applications and communications and network protocols • The ability to work effectively with other functional areas and understand the operational and cultural issues relevant to realizing superior results • Must be flexible and able to handle multiple competing priorities in a fast-paced environment • Be a self-motivated and results oriented individual with an attention to driving aggressive project timelines and schedules • Strong ability to work independently and in collaboration with others to achieve a high level of success • Strong interpersonal and collaboration skills with the ability to develop, maintain and foster constructive relationships with others • Dynamic, hard-working and ambitious individual, with excellent oral and written communication skills • Bachelor’s degree in computer science, computer engineering, information security or equivalent job experience • 10 years IT experience strongly preferred Job Description Delivers products/services in alignment with business needs and objectives. Responsible for multiple teams or departments within the Enterprise Infrastructure function. Leads infrastructure planning, development strategies/initiatives and product lifecycle/service orientation; determines current and future enterprise infrastructure needs. Oversees portfolio/program/project management responsibilities. Directs financial management and risk management capabilities. Leads stable and secure environment, incident management, product health/patching, and the asset management lifecycle. Communicates with vendors, suppliers and executive management to ensure availability of infrastructure technologies and support. Designs best practices for technology architecture and management. Directs, motivates, develops and oversees the performance of the management team and key staff. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to: Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking. Live the Values - Role models our values with transparency and courage. Enable Change - Takes action to drive change and innovation that will transform our business. Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making. Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers. Competencies Hardware Infrastructure – Knowledge of and the ability to design, implement and integrate IT hardware for its use in business environments. Information Security Technologies – Knowledge of technologies and technology-based solutions dealing with information security issues. IT Architecture – Knowledge of and ability to design and improve organizational IT structures and blueprints in order to better support business operations and efficiently achieve organizational objectives. IT Environment – Knowledge of an organization's IT purposes, activities and standards; ability to create an effective IT environment for business operations. IT Industry: Trends & Directions – Knowledge of and ability to analyze marketplace experiences, developments and trends related to the function of Information Technology (IT). IT Service Management (ITSM) – Knowledge of and the ability to utilize a variety of management skill sets and technical tools to ensure quality and high standards in IT services. IT Standards, Procedures & Policies – Knowledge of and the ability to utilize a variety of administrative skill sets and technical knowledge to manage organizational IT policies, standards, and procedures. IT Systems Management – Knowledge of and ability to utilize a variety of technical tools and techniques to guarantee service availability and ensure IT system performance. System and Technology Integration – Knowledge of the features and facilities of systems, and the ability to integrate and communicate among applications, databases and technology platforms. Work Experience Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry-relevant experience is typically 8 years. At least 5 years of prior management experience is typically required. Proven leadership experience with a moderate to large scope of responsibility is required. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered. Education Bachelors Additional Job Description Base Salary: Will be commensurate with skills and experience Benefits PNC offers employees a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about these and other programs, including benefits for part-time employees, visit pncbenefits.com > New to PNC. Disability Accommodations Statement: The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at pathfinder@pnc.com. The Human Resources Service Center hours of operation are Monday - Friday 9:00 AM to 5:00 PM ET. Equal Employment Opportunity (EEO): PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices. For more than 160 years, we have been committed to supporting our customers, communities, employees and shareholders. At PNC, we are proud of our longstanding history of building strong communities that create financial opportunities for individuals, families and businesses. The commitment to creating a differentiated experience for our customers is driven by our commitment to doing the same for our employees. That means providing employees with the opportunities to make an impact, develop and grow, and be part of an inclusive culture where everyone is valued. It’s how we make sure that we have the right people, in the right roles, doing their best work for our customers. PNC also offers customers – from individuals and small businesses, to corporations and government entities – a wide range of products and services. No matter how simple or complicated your needs, we're sure to have the products, knowledge and resources necessary to help you meet your financial goals.