Associate Portfolio & Trust Administrator

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an Associate Portfolio & Trust Administrator within PNC's Fiduciary organization, you will be based in Pittsburgh, PA.

The Portfolio & Trust Administrator (PTA) is a trusted partner to the Fiduciary Advisor (FA) and
Investment Advisor (IA) within the Wealth Management team. The Portfolio & Trust Administrator
(PTA), together with the FA, IA and other Wealth Management team members, will help our clients
achieve and maintain financial success. The PTA partners with the FA/IA to ensure that our accounts are
administered in accordance with the governing instrument, state law and PNC Policies, Procedures and
Processes. The PTA interacts with FAs, IAs and other internal team members to take ownership and
provide prompt resolutions on administrative, risk, compliance and account specific activities. The PTA
will possess a full understanding of the clients/family relationships with the assigned FA’s & IA’s book of
business.
The PTA engages in investment and fiduciary administrative activities in partnership and oversight of an
Investment Advisor and Fiduciary Advisor. They also execute activities required by PNC or governing
document in which PNC serves as trustee, guardian or agent. And, they assist with compliance of all
legal and fiduciary regulations, policies and procedures.
 Utilizes the full breadth of the fiduciary platform and systems in order to support the investment
management and fiduciary business. Performs customary processing and ensures compliance
with standard regulations and processes. Assist with the administration of assigned accounts in
accordance with documents, state law, policy and procedure.
 Responsible for risk management, compliance related issues and assisting in the resolution of
legal related issues for assigned accounts. Communicates with Investment Advisor and Fiduciary
Advisor, solves problems, and escalates anticipated or known client issues/concerns
 Customizes customer communications or presentations to meet client needs for assigned
accounts in partnership with the Advisors. Provides basic reporting to assist with advisor or
committee review.
 Assists with the maintenance and growth of assets under management by working with
relationship team. Supports efforts to identify other bank products and services that would
benefit client. May perform general administrative support.
 Identify and escalate issues properly.
 Where appropriate, own the client/account issues, understand steps to resolve and proactively
provide status updates to advisors
This role reports directly to the Fiduciary Market Manager.
Key responsibilities include:
− Asset Management
− Investment & Fiduciary Management
− Internal Fiduciary Administration
− Internal Investment Book Management
− Risk Management

Job Description

• Engages in investment and fiduciary administrative activities under the direction and oversight of an Investment Advisor and Fiduciary Advisor. Executes activities required by PNC or governing document in which PNC serves as trustee, guardian or agent. Assists with compliance of all legal and fiduciary regulations, policies and procedures.
• Utilizes the full breadth of the fiduciary platform and systems in order to support the investment management and fiduciary business and assure the highest level of risk management control and compliance. Administers assigned accounts in accordance with documents, state law, policy and procedure.
• Responsible for risk management and the resolution of legal and compliance related issues for assigned accounts. Communicates with Investment Advisor and Fiduciary Advisor, solves problems, and escalates anticipated or known client issues/concerns
• Customizes customer communications or presentations to provide investment and/or fiduciary advice to meet client needs for assigned accounts. Prepares appropriate analysis and recommendations for advisor or committee review.
• Assists with the maintenance and growth of assets under management by working with relationship team. Supports efforts to identify other bank products and services that would benefit client.

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Competencies

Account Management – Knowledge of account management practices, tasks, and tools and ability to provide services and support to key clients.

Accuracy and Attention to Detail – Understanding of the necessity and value of accuracy and attention to detail; ability to process information with high levels of accuracy.

Business Development – Knowledge of and ability to use tools, techniques and processes for exploring and developing potential areas of business growth for the organization.

Effective Communications – Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Fiduciary Responsibilities – Knowledge of tools and facilities for fiduciary products and services; ability to design, develop, and support fiduciary responsibilities and transactions.

Investment Management – Knowledge of and ability to utilize the tools, techniques, and acceptable business practices associated with managing a client's various investments.

Problem Solving – Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply this knowledge appropriately to diverse situations.

Work Experience

Roles at this level typically require a university / college degree, with 2 years of relevant professional experience. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.

Education

Bachelors (Required)

Additional Job Description

Benefits

Disability Accommodations Statement:

The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at pathfinder@pnc.com. 

The Human Resources Service Center hours of operation are Monday - Friday 9:00 AM to 5:00 PM ET.

Equal Employment Opportunity (EEO):

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

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