Detection & Investigation Quality Analyst Sr

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. This is a hybrid position which provides flexibility to work both in office and remotely and is based in Pittsburgh, PA. Certain job responsibilities may require time in office on a regular basis.

Job Description

• Utilizing standard procedures and independent judgment, conducts quality analysis of the investigations performed by staff. Identifies systemic issues and drives correction.
• Reviews complex and/or high impact investigations prepared by staff to ensure decision making is appropriate and documented. Ensures narratives are complete, accurate, and comply with external guidance and internal policies and procedures. Applies subject matter and industry knowledge to vet case decisions and resolve discrepancies appropriately. Ensures the appropriate materials and documentation of the investigation performed are retained.
• Maintains strong quality control protocols. Works with staff to develop and improve incoming quality. Coaches and mentors analysts/investigators on indicators of various typologies and emerging threats. Acts as a resource to less experienced investigative staff.
• Identifies and analyzes complex factors related to risk mitigation and protection, anticipating potential consequences and recommending appropriate controls. Identifies systemic issues, and facilitates effective root cause analysis and corrective actions.
• Elevates high profile or high risk cases to appropriate management to ensure visibility of potential reputational risks. Facilitates continuous improvement projects.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Competencies

Anti-money Laundering/Sanctions Policies and Procedures – Knowledge of and ability to prevent or report money laundering and Sanctions-related activities in banking and financial services industry.

Business Process Improvement – Knowledge of and ability to use methods for identifying, evaluating, introducing and implementing more efficient approaches to performing business related activities.

Decision Making and Critical Thinking – Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately, and reach productive decisions.

Effective Communications – Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Fraud Detection and Prevention – Knowledge of and ability to utilize processes, tools, and techniques for detecting, addressing and preventing fraudulent situations.

Matrix Management – Ability to build and use effective working relationships within own department and across department, functional, and geographic reporting lines.

Operational Risk – Knowledge of policies and processes for operational risk management; ability to use tools, data, and best practices to identify, assess, and manage operational risk exposures.

Problem Solving – Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply this knowledge appropriately to diverse situations.

Quality Management – Knowledge of quality management methods, tools, and techniques used to create and support an environment that meets the needs of the organization.

Regulatory Environment - Financial Services – Knowledge of and ability to help an organization adapt to applicable federal, state, local, and company-specific regulations, policies, and guidelines affecting business practices.

Work Experience

Roles at this level typically require a university / college degree, with 2 years of relevant professional experience. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.

Education

Bachelors

Additional Job Description

Base Salary: Commensurate with skills and experience.

Benefits

Disability Accommodations Statement:

The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at pathfinder@pnc.com. 

The Human Resources Service Center hours of operation are Monday - Friday 9:00 AM to 5:00 PM ET.

Equal Employment Opportunity (EEO):

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.