IT Systems Administrator Sr - Linga

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an IT Systems Administrator Sr within PNC's Linga organization, you will be based in Naples, FL. The position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at the manager’s discretion.

As an IT Systems Administrator Sr, you will be responsible for managing and maintaining Linga’s IT infrastructure; including Windows servers, Office 365 environment, Active Directory services, LAN/WAN networks, security systems, and desktop support. Specific responsibilities include the following:

-Windows Server and Active Directory Management:
• Design, deploy, configure, and maintain Windows Server infrastructure, including domain controllers, file servers, print servers, and application servers.
• Manage and maintain Active Directory services, including user and group management, and group policy administration.

-Office 365 Administration:
• Administer Office 365 tenant, including user provisioning, license management, security configuration, Exchange Online, SharePoint Online, Teams, and Azure Active Directory.

-LAN/WAN Networking:
• Design, implement, and maintain LAN/WAN infrastructure, including routers, switches, firewalls, and VPNs.
• Monitor network performance and troubleshoot network issues, including connectivity problems, latency, and bandwidth issues.

-Security Management:
• Ensure the security of IT systems and data by implementing and enforcing security policies and procedures.
• Configure and maintain network security devices, such as firewalls, intrusion detection/prevention systems, and endpoint security solutions.
• Conduct regular security audits and vulnerability assessments to identify and mitigate security risks.

-Desktop Support:
• Provide technical support and assistance to end-users on hardware, software, and network-related issues.
• Install, configure, and maintain desktop operating systems and applications.
• Troubleshoot and resolve desktop and peripheral hardware problems.

Due to the nature of this position we are seeking the following qualifications:

• Experience in IT systems administration roles, with a focus on Windows Server, Office 365, Active Directory, LAN/WAN networking, security, and desktop support.
• Knowledge of Microsoft Windows Server operating systems (2008/2012/2016/2019) and Active Directory services.
• Experience with Office 365 administration, including Exchange Online, SharePoint Online, Teams, and Azure Active Directory.
• Understanding of LAN/WAN networking concepts and protocols, including TCP/IP, DNS, DHCP, VLANs, and routing protocols (e.g., OSPF, BGP).
• Familiarity with network security principles and best practices, including firewalls, VPNs, intrusion detection/prevention systems, and endpoint security solutions.
• Troubleshooting skills and attention to detail.
• Strong communication and interpersonal skills, with the ability to work effectively with end-users, team members, and external vendors.

Job Description

• Installs, configures and maintains mid-range operating systems.
• Analyzes and resolves problems associated with servers, hardware and software.
• Installs, configures and maintains operating hardware and software.
• Troubleshoots networking and operating system problems.
• Provides recommendations for hardware and software planning and budgeting related issues.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Competencies

Configuration Management – Knowledge of and ability to manage the process, tools and techniques for managing hardware, software, communications, facilities and personnel that provide the organization's IT services.

Hardware Infrastructure – Knowledge of and the ability to design, implement and integrate IT hardware for its use in business environments.

IT Quality Assurance – Knowledge of and the ability to utilize a variety of specific technical tools and testing methods to ensure the quality of IT production.

Software Installation and Support – Knowledge of and ability to plan and execute software platform changes with minimal service disruption to the client.

Work Experience

Roles at this level typically require a university / college degree, with 2 years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Additional Job Description

Benefits

Disability Accommodations Statement:

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses.  Applicants may also call 877-968-7762 and select Option 4: Recruiting for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace.  We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO):

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

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