LOB Trainer Associate

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a LOB Trainer Associate within PNC's Lockbox organization, you will be based in Chicago, IL.

The work schedule is Monday through Friday, 2:00pm to 10:30pm with the expectation of working multiple shifts. Travel for the position is required and up to 25%.

Job Description

• Leverages established training programs and delivers a variety of training to employees within assigned business unit.

• Delivers business or job-specific training to attain learning objectives and meet learners' needs.

• Assists with the coordination of training materials, facilities and equipment within the business unit. Assists with monitoring participant progress and instructional program effectiveness.

• Reviews training materials in relation to organizational needs, learners' backgrounds and course objectives to ensure consistency of quality and accuracy of content. Partners with enterprise training to modify training materials as appropriate.

• Assists in evaluating employees' learning performance and related improvements. Liaises with employees to facilitate learning activities.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Competencies

Adult Learning: Theory and Practice – Knowledge of the concepts and practices of adult learning, and the ability to apply these concepts and practices to workplace activities.

Coaching Others – Knowledge of coaching concepts and methods; ability to encourage, motivate, and guide individuals or teams in learning and improving effectiveness.

Effective Communications – Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Live Instruction – Knowledge of and ability to deliver live training courses to facilitate audience learning.

Managing Multiple Priorities – Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.

Mediated Instruction – Knowledge of and the ability to use technology to facilitate teaching and learning activities.

Storytelling – Knowledge of concepts and ability to plan, create and present business proposals, initiatives and ideas by Ãf¦storytellingÃfâ? actual business scenarios that are situation-specific, engaging, memorable and persuasive as compared to one-way, fact-based presentations.

Work Experience

Roles at this level typically do not require a university / college degree, high school diploma or GED, but do require related experience or product knowledge to accomplish primary duties. Typically requires 1 years of related experience. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.

Education

No Degree

Additional Job Description

Benefits

PNC offers employees a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about these and other programs, including benefits for part-time employees, visit pncbenefits.com > New to PNC.

Disability Accommodations Statement:

The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at pathfinder@pnc.com.

The Human Resources Service Center hours of operation are Monday - Friday 9:00 AM to 5:00 PM ET.

Equal Employment Opportunity (EEO):

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice (https://content.pncmc.com/live/pnc/aboutus/HR/Onboarding/PNC_CCPA_Privacy_Disclosure_Employee.pdf) to gain understanding of how PNC may use or disclose your personal information in our hiring practices.