Site Reliability Center Director

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Security Infrastructure Director within PNC's Enterprise Technology & Security organization, you will be based in Phoenix, AZ with a flexible in office schedule as there will be regular in office/in person activities.

This role will have oversight to PNC’s Site Reliability Center (SRC) which handles and runs incident management problems for priority issues. Using site reliability engineering (SRE) expertise, assess and provide security analytics, ensuring the security of our cloud platforms, reliability of our infrastructure and business services and the development of automation to simplify operations and eliminate or minimize service interruptions with key enterprise technologies.

You will need to be a critical thinker with an analytical mind-set to:

• Evaluate resources and tools, evolving a mature SRC that will address critical issues and reduce problem resolution time.
• Ensure system scaling in a growing financial organization.
• Use agile frameworks, knowledge of network security architecture, platform security architecture, cloud, application and middleware security architecture and identity access management architecture.
• Strong Cloud (AWS, Azure, Google or other) and response to service interruptions experience for a large, complex organization.
• Identify and implement preventive measures.
• Automate to remove toil.
• Oversite and continuous assessment of monitoring tools.
• Continue the development and details of runbooks and retrospective documents.

To succeed in this role, we prefer you have experience managing a large team within the financial industry and have a proven track record of enhancing a site reliability center.

Job Description

• Directs the strategies, initiatives, policies and programs for global infrastructure development, processes and teams support and management.
• Drives infrastructure planning, development strategies and initiatives; determines current and future enterprise infrastructure needs.
• Communicates with vendors, suppliers and executive management to ensure availability of infrastructure technologies and support.
• Leads the development and adoption of best practices for technology architecture and management.
• Directs, motivates, develops and oversees the performance of the management team and key staff.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

• Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values - Role models our values with transparency and courage.
• Enable Change - Takes action to drive change and innovation that will transform our business.
• Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
• Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Competencies

Hardware Infrastructure – Knowledge of and the ability to design, implement and integrate IT hardware for its use in business environments.

IT Architecture – Knowledge of and ability to design and improve organizational IT structures and blueprints in order to better support business operations and efficiently achieve organizational objectives.

IT Environment – Knowledge of an organization's IT purposes, activities and standards; ability to create an effective IT environment for business operations.

IT Industry: Trends & Directions – Knowledge of and ability to analyze marketplace experiences, developments and trends related to the function of Information Technology (IT).

IT Service Management (ITSM) – Knowledge of and the ability to utilize a variety of management skill sets and technical tools to ensure quality and high standards in IT services.

IT Standards, Procedures & Policies – Knowledge of and the ability to utilize a variety of administrative skill sets and technical knowledge to manage organizational IT policies, standards, and procedures.

IT Systems Management – Knowledge of and ability to utilize a variety of technical tools and techniques to guarantee service availability and ensure IT system performance.

System and Technology Integration – Knowledge of the features and facilities of systems, and the ability to integrate and communicate among applications, databases and technology platforms.

Work Experience

Roles at this level typically require a university / college degree and higher level education such as a Masters degree, PhD, or certifications. Industry -relevant experience is typically 8 years. At least 5 years of prior management experience is typically required. Proven leadership experience with a large scope of responsibility is required. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.

Education

Bachelors

Additional Job Description

Benefits

Disability Accommodations Statement:

The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at pathfinder@pnc.com. 

The Human Resources Service Center hours of operation are Monday - Friday 9:00 AM to 5:00 PM ET.

Equal Employment Opportunity (EEO):

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

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