Trade representative

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers.

We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.

As an International Trade Services Processor Sr. within PNC's Treasury Management organization, you will be based in Cleveland, Ohio, Pittsburgh, Pennsylvania, Columbus, Ohio, Houston, Texas or East Brunswick, New Jersey and you will work three days a week in the office and remotely the other two days at the manager's discretion.

First month or so will be in the office for training purposes.

This client care support position will use PNC's customer services systems (Edge) and will track all inquires received into the client care group.

This product delivery group services all international commercial clients and use a call tracking systems called Avaya OneX Agent.

In this client care support role, you will handle inquires / issues for all International Trade products which consist of Commercial Letters of Credit, Standby Letters of Credit, Documentary Collections, Open Account, and our front-end portal via e-mail and the phone.

You will also be the liaison between the client (internal and external) and the processing areas. You will own the inquiry and the resolution and follow through until the resolution is complete from the client’s perspective.

Qualifications :

• 3 years of basic operations experience
• Attention to detail and good follow through
• Strong verbal communication and problem solving skills
• Research and investigation skills
• Attention to detail and ability to multi-task
• Experience working with International Trade products is a plus.
• Ability to work well in a fast paced team environment

The work schedule is Monday through Friday, 8 : 30 am to 5 : 00pm EST.

Job Description

Utilizes international trade-specific procedures, rules, guidelines and regulations. Evaluates and executes basic to moderate transactions.

May approve international trade services transactions and processes. May have specific responsibility for one or multiple specialized products or functional areas.

Processes basic to moderate trade transactions of varying risk and financial value in accordance with procedures, rules, guidelines and regulations.

Identify exceptions and may address escalated items under supervision. Interacts with internal and external stakeholders in completing transactions.

• Administers trade compliance program against all trade transactions and escalates as necessary in order to mitigate bank risk.
• Provides responses and documentation to inquiries and ad hoc requests for basic to moderate international trade products.
• Verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures.

May review reports to process transactions.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be :

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Competencies

Accuracy and Attention to Detail Understanding of the necessity and value of accuracy and attention to detail; ability to process information with high levels of accuracy.

Decision Making and Critical Thinking Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately, and reach productive decisions.

Effective Communications Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Flexibility and Adaptability Knowledge of successful approaches, tools, and techniques for dealing with changes and adapting to a changing environment; ability to adapt as needed.

Managing Multiple Priorities Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.

Operational Functions Knowledge of major functional processes and associated operating requirements; ability to apply this knowledge appropriately to diverse situations.

Problem Management Process Knowledge of and ability to bring a reported problem to successful resolution.

Products and Services Knowledge of major products and services and product and service groups; ability to apply this knowledge appropriately to diverse situations.

Standard Operating Procedures Knowledge of and ability to design, implement and evaluate standard operating procedures affecting daily and strategic business operations in order to increase operational efficiency.

Work Experience

Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties.

Typically requires 3 years experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors (Required)

Additional Job Description

Base salary : Commensurate with skills and experience.

Benefits

• PNC offers employees a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical / prescription drug coverage (with a Health Savings Account feature);
• dental and vision options; employee and spouse / child life insurance; short- and long-term disability protection; maternity and parental leave;
• paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account;

back-up child / elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives.

To learn more about these and other programs, including benefits for part-time employees, visit pncbenefits.com >

New to PNC.

Disability Accommodations Statement :

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.

com . Please include accommodation request in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email.

Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance.

All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO) :

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

Last updated : 2024-04-30