What are the responsibilities and job description for the Service Writer position at Polar Service Centers?
POSITION SUMMARY: Ensure quality customer service; support through in person, phone, or e-mail. This often includes quoting service work, selling additional services, updating the customer in a timely manner, contacting the customer when quotes and/or work is completed with final pricing.
DUTIES AND RESPONSIBILITIES:
- Support the service team by maintaining complete job files, including correspondence relative to approvals, etc,, which tie back to more prompt payment(s).
- Technician time keeping and review on a daily basis; submittal to payroll bi-weekly.
- Creation of repair orders to include customer concerns, contact info, unit info, etc.
- Prepare repair orders review for service manager; finalize shop invoicing; mailing and filing of same.
- Maintain job files with all pertinent correspondence to each job.
- Daily yard checks and logs
- Daily/weekly customer correspondence of unit updates/progress.
- Update daily key performance indicators (electronic and printed) to be posted in the shop.
- PowerPoint, Excel
- Interact with service management team, and technicians.
QUALIFICATIONS AND EDUCATION REQUIREMENTS:
- High School Diploma required; Associates or Bachelor’s degree a plus
- 5 years’ experience in a similar role preferred
- Must be a self-starter and possess analytical/planning skills.
- Must be organized and be competent in Microsoft Office applications.
- Must have an eye for detail.
- We operate Karmak Fusion as our business system; experience a plus, but will train as needed.
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