IT Support Specialist

Pomeroy is currently recruiting for a IT Support Tech in the Elizabethtown, KY area. This is a 12 month contract opportunity that will be supporting our client a leader in the manufacturing industry. This position has full time benefits. This person will provide Level 2 end user support and also be the jack of all trades support person working with another person.

Responsibilities:

• Resolution of desktop and network issues for a wide range of client system and network environments
• Maintain and manage client systems and networks in a manner that provides value to the client as an IT technology partner and consultant
• Software Application management, maintenance and consulting
• Provide recommendations for workflow and productivity enhancement.
• Work as part of a team to design, implement and support the client’s network, representing a wide range of industries and technology.
• Network Security management, including VPN administration and cybersecurity best practices.
• Documentation of support procedures, and network configurations
• Provide local and remote administration of client IT infrastructure including Server, security, networking, storage systems, and desktops
• Perform all Tiers of support with the ability to escalate in an efficient manner, as needed
• Configure and maintain and manage business continuity and disaster recovery platforms
• Work with the Engineering to design and implement network and application solutions
• Research new trends and technologies leading to testing and justification for deployment.

For over 35 years, Pomeroy has enabled technology that enhances and empowers people in the workplace.

Today we partner with our clients to help them transform from a “one size fits all” delivery model to a personalized human experience that is a competitive differentiator and the key to delivering digital transformation and better business outcomes.

It’s all about delivering an exceptional experience, one that is simple, intuitive and secure – anytime, anyplace and from any device. Our workplace is no longer a physical location or workstation, rather it’s the place where a person can work at any given time with full capacity to do their job productively and effectively.

We deliver that experience by connecting the dots between people and their applications, across a network that is intuitive and automated to where the applications live, today that is in a hybrid IT environment, on premise and in the cloud, with security an integral part of everything we do.

We provide managed IT services to support our clients from our locations throughout North America, Latin America and Europe. Our service delivery model combines monitoring, prevention and resolution in an approach that is always aware, proactive and responsive.

Our field engineers support more than 50,000 sites across North America alone and respond to more than 3 million incidents and user requests annually covering 2 million desktops, laptops, smartphones and tablets, servers, printers and other peripherals.

Our expertise connecting the workplace, network and hybrid IT is industry recognized, including Gartner recognition for over 17 years as one of a select few who can deliver agile, quality Managed Workplace Services.1

And although technology and innovation are key ingredients in our solutions, our people are our greatest asset. Over 3,000 highly motivated and diverse, dedicated to supporting our 700 clients, from midsize organizations to large, well-known US and global brands, 15 in the Fortune 500.

“The Pomeroy Way” is our guiding principle. It’s a conscious understanding that who we are as individuals and how we choose to interact with others is a direct reflection of who we are as a company and how we will be viewed as an organization. It defines our company and our culture as the place to be, the place to stay and the place to grow.

Job Types: Full-time, Contract

Pay: $24.00 - $26.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Elizabethtown, KY: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location