Desktop Support Technician

Pomeroy is looking for a skilled Deskside Support person for a 3 month contract position. The appropriate candidate provides on-site field support to customers. Performs installations, repairs, upgrades and maintenance on hardware and equipment. Must be available for possible on-call rotation.

The role is responsible for the following functions at the manufacturing plant for Wireless AP Refresh project:

Requirements:

• 4 years in Desktop Support (Preferably in a manufacturing environment)
• Network support experience, specifically with Access Point inventory
• Windows Server 2008/2012
• Active Directory, SCCM, Terminal Services
• Skill in promptly detecting, analyzing and resolving computer software and network problems, sometimes with little time or data.
• Strong organizational and prioritization skills
• Good written & verbal communication skills
• Strong technical documentation skills
• Passion for customer service

Project support:

• Receive new shipments of equipment and validate shipments against purchase orders and store items safely until installation.
• Inventory items and log information including assigned AP name, serial number and MAC in master spreadsheet for each site.
• Apply a label to each AP in an sufficient size so that the AP name is readable from a distance appropriate for each AP’s installation.

Standard support after inventory of APs:

• Level 1 and 2 support for IT issues
• Provisioning of office and plant floor devices (e.g. cell phones, tablets, HMIs, kiosk PCs, printers)
• Support of desktop and collaboration tools (Office365 / SharePoint)
• Execution/adherence of IT standards compliance
• Preparation of process and procedure documentation
• Managing onsite stakeholder relationships to ensure that the site’s requirements are being met and proactively providing appropriate technology solutions to assist in process improvement
• Issue escalation management
• Other duties and projects as assigned by IT Manager or local IT lead

Applications/Systems supported:

• All deskside systems
• Plant floor computers/HMIs
• Computer software, MS Office Suite Applications
• RF technology: forklift computers, barcode scanners and barcode printers.
• Desk and mobile phone support
• Multi-function printer support

Minimum Qualifications Desired:

• Ability to work independently, with minimal step-by-step instructions from manager
• Fundamental knowledge of telecom and related equipment
• Ability to prepare oral and written reports and provide quality documentation
• Ability to effectively and carefully communicate and work through problems with customer on-site or remotely
• Strong problem-solving, analytical, critical thinking and organizational skills
• Ability to multitask in a dynamic, fast-paced environment

Working Conditions

• The working environment includes both office and manufacturing plant floor settings. Exposure to industrial noise, forklift traffic, moving mechanical parts occurs in operating areas of the plant. Work is performed primarily in a standard office environment. Position may involve exposure to moderate noise levels from manufacturing plant equipment.
• Work involves operation of computer equipment and other information technology hardware devices. Duties may also involve occasional stooping, crawling and lifting of up to 50 lbs. to install or check the installation of network devices and cabling.

Job Types: Full-time, Contract

Pay: $26.00 - $29.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Ability to commute/relocate:

• Napoleon, OH: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Desktop Support: 3 years (Required)

Work Location: One location

Salary : $26 - $29