Help Desk Technician

Responsibilities

• Assists in investigating and resolving complex installations and maintenance matters of significance.

• Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment.

• Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance.

• Instructs customers in the operation and maintenance of systems/equipment.

• Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.

• Acts as a liaison with customers on administrative and technical matters for assigned projects.

• Performs analysis and prepares reports on system problem trends and issues

Basic Qualifications

• 5 of field support experience

• Ticket and asset management

• Strong hardware/software installation, support, and troubleshooting

• Windows XP, 10, and 11 experience

• Mac OS and iOS support

• Network Printer, HP configuration, consumable swaps, and moves

• Experience with Active Directory, MS Office, phone security, OS365

• Requires Networking troubleshooting and support

• Support skills for VPN connectivity and security

• Configuring new PC’s/notebooks via imaging, SCCM and standalone

• Remote Install software/hardware and support

• Knowledge of basic networking concepts and Hands&Eyes support

• Lift and carry up to 40lbs

Preferred Education and Training

• High school or G.E.D.

• Lenovo or other vendor certifications

• CompTia A , Network /Security (Preferred but not required)

• Apple training (preferred but not required)

Work Environment

• Office environment

• Walk up kiosk/ vending and lock / network printers

• Data Center or Telco Closet

• May require weekend work for Critical and High Priority support only

• Will require shift work/On-call coverage

Job Types: Full-time, Contract

Pay: $26.00 - $28.00 per hour

Experience level:

• 5 years

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Sanford, NC: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Desktop support: 4 years (Required)
• Active Directory: 4 years (Required)

Work Location: One location

Salary : $26 - $28