What are the responsibilities and job description for the Print Support Specialist position at Pomeroy?
Our client is looking for a skilled Deskside Support person for a 3 month contract to hire. The appropriate candidate provides on-site printer support at our customer site. Performs installations, repairs, and printer troubleshooting.
- Provide support and repair on HP printers
- Paper, ink and other consumable products replacement
- Level 1 support e.g., hands and eyes support, clear paper jams etc
- Assist HP to test the firmware in client environment
- IRMAC activities
- Supplies Management
- Assist PMC to provide Onsite training for the end-user
- Submit a ticket with HP and Site Services team when required
- Report and escalate EPS related issues to the DXC Regional Lead
- Maintaining high level CSAT and SLA
- Maintain CMDB
Basic Qualifications
- 2 years HP printer support and repair experience
- Must have hardware and software troubleshooting skills
- Must have strong Win 7/10 installation and support
- Worked with Troubleticket Software
- Good interpersonal skills to work with customers
- Good analytical and problem-solving skills
- Good communication skills
Job Type: Contract
Pay: $23.00 - $24.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Kalamazoo, MI: Reliably commute or planning to relocate before starting work (Required)
Shift availability:
- Day Shift (Required)
Work Location: One location
Salary : $23 - $24
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