Regional Service Technician

Pomeroy is hiring a Regional Service Technician II in the Northern Dallas, Texas area!

In this role, you will manage an assigned service zone and assist in other service zones when needed to ensure service calls are completed within the Service Level Agreement. Must maintain good troubleshooting skills and increase break-fix knowledge to help the company maintain IT hardware/software support for our customers in a retail/office type environment.

This position offers:

· A business casual environment when on-site at client locations.

· Full benefits, including health, vision, dental, 401k and generous PTO!

· The ability to complete some work from home (when not traveling within the service zone for on-site repairs)

Essential Duties & Responsibilities:

• Manage assigned service zone and assist in other service zones when needed to ensure service calls are completed within the Service Level Agreement.
• If assigned a company vehicle it will be the technicians’ responsibility to maintain the vehicle in a high state of repair and cleanliness, making sure that all maintenance is up to date and completed.
• In some instances, our technicians are required to work out of their own personal vehicles. In this instance they are required to keep accurate records for mileage re-imbursement. The technician must also keep their vehicle properly maintained which includes cleanliness and regular maintenance intervals. These Technicians are also required to maintain a clean MVR.
• Must maintain good troubleshooting skills and increase their break-fix knowledge to help the company maintain IT hardware/software support for our customers in a retail/office type environment.
• Follow company guidelines and procedures for maintaining your assigned inventory. The inventory location could be Company Vehicle, Storage Unit or HUB location. This will include confirming all good in-bound parts for replenishment or service calls. Shipping out defective parts in a timely manner. The return of good parts no longer needed through the excess return process. And keeping accurate records of the inventory and location cleanliness.
• As you will be the front line for our company it is expected of you to have exceptional customer service skills and help us to maintain a very high customer satisfaction level.
• Pomeroy technicians utilize a Web based ticketing system to run service calls within their assigned zones. It is the responsibility of the technicians to make sure these tickets are maintained and updated daily. This will include properly updating your tickets to reflect the current status for that call as well as writing Correct, Proper and thorough call notes, correct equipment type, serial numbers, return tracking information, parts ordering and parts usage, Call resolutions and others.

Physical requirements:

· Must be physically able to lift and carry up to 50 pounds, operate from small scissor lifts, and climb a 15' ladder when needed.

· Must be able to sit for extensive periods of time while driving. Must also be able climb a ladder up to 15' high when needed.

About Pomeroy

For over 35 years, Pomeroy has enabled technology that enhances and empowers people in the workplace.

Today we partner with our clients to help them transform from a “one size fits all” delivery model to a personalized human experience that is a differentiator and the key to delivering digital transformation and better business outcomes.

It’s all about delivering an exceptional experience, one that is simple, intuitive and secure – anytime, anyplace and from any device. Our workplace is no longer a physical location or workstation, rather it’s the place where a person can work at any given time with full capacity to do their job productively and effectively.

We deliver that experience by connecting the dots between people and their applications, across a network that is intuitive and automated to where the applications live, today that is in a hybrid IT environment, on premise and in the cloud, with security an integral part of everything we do. We provide managed IT services to support our clients from our locations throughout North America, Latin America and Europe. Our service delivery model combines monitoring, prevention and resolution in an approach that is always aware, proactive and responsive.

Our field engineers support more than 50,000 sites across North America alone and respond to more than 3 million incidents and user requests annually covering 2 million desktops, laptops, smartphones and tablets, servers, printers and other peripherals.

Our expertise connecting the workplace, network and hybrid IT is industry recognized, including Gartner recognition for over 17 years as one of a select few who can deliver agile, quality Managed Workplace Services. And although technology and innovation are key ingredients in our solutions, our people are our greatest asset. Over 3,000 highly motivated and diverse, dedicated to supporting our 700 clients, from midsize organizations to large, well-known US and global brands, 15 in the Fortune 500.

“The Pomeroy Way” is our guiding principle. It’s a conscious understanding that who we are as individuals and how we choose to interact with others is a direct reflection of who we are as a company and how we will be viewed as an organization. It defines our company and our culture as the place to be, the place to stay and the place to grow.

Learn more at http:www.pomeroy.com

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Overtime
• Weekend availability

License/Certification:

• Driver's License (Required)

Willingness to travel:

• 50% (Required)

Work Location: On the road