What are the responsibilities and job description for the IT Technician position at Ponderosa?
The IT Technician is accountable for assisting in maintaining the Company’s Desktop and Server systems. Duties include, but are not limited to, operating and maintaining systems for patching and installing workstation applications and operating systems, maintaining and provisioning servers, and performing work assigned by the Information Services Administrator and periodically the Network Engineer or Analyst as required. Information Services Technician provides first response technical support for users and participates in the monitoring and reporting of compliance with company computing policies.
DAILY
- In support of the Information Services Administrator, Information Services Network Engineer and Information Services Analyst, works to ensure all computer systems, peripherals, programs and applications are operational for all end user departments.
- Carries out daily reporting and maintenance tasks, ensuring that compliance with policies regarding these tasks is documented.
- In conjunction with Information Services Analyst, monitors and responds, as necessary, to after hour information services network alarms.
- Understands and accepts the necessity for reporting to work, on time, and is ready and able to perform the duties and responsibilities of the position on a daily basis.
- Proactive involvement in the Company’s Safety Program, including compliance with all rules and regulations, and for continuously practicing safety while performing their duties.
- Perform level 2 & 3 technical support for computer systems users. Perform basic and advanced trouble shooting and diagnostic procedures on servers and end user computers. Interface with vendor service and support infrastructure as directed.
EDUCATIONAL REQUIREMENTS
- High school diploma or equivalent.
- 2 year college or vocational degree in Information Services/Data Processing/related field or equivalent in technical experience.
TECHNICAL REQUIREMENTS
- Working knowledge of computer hardware and software including operating systems. This includes knowledge of PC & Server hardware installation and maintenance.
- Working knowledge of at least computer operating systems, including but not limited to Microsoft Windows, Linux, VMware ESXi, Nutanix HCI & AHV.
- Working knowledge of various applications, including but not limited to M365, Teams, Office, Veeam.
- Coursework towards Industry accepted certifications desirable. (MCSA, MTA Security, Security )
- Possesses and maintains a valid and unrestricted class “C” driver’s license, with driving records that provides insurability under the Company’s vehicle insurance carrier and within the guidelines of the Company.
WORK EXPERIENCE
- Minimum 2 years diverse experience in Information Technology including workstation/server installation and maintenance, Completion of advanced technical training desirable.
- Telephony experience desired, preferably in the Information Services/Data Processing field.
Please visit our Career Page at: http://goponderosa.com/careers/ and complete and upload the Employment Application along with an updated resume if you would like to be considered a candidate for this position.
Job Type: Full-time
Pay: $25.28 - $43.24 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- On call
- Weekends as needed
Education:
- Associate (Preferred)
Experience:
- Windows: 2 years (Preferred)
- Help desk: 2 years (Preferred)
Work Location: In person
Salary : $25 - $43