IT Supervisor

Benefits:

4% 401K match

3 tier medical insurance plan

2 tier Dental insurance plan

Vision Insurance

Pet Insurance

Employer paid life insurance

Critical illness, hospital indemnity & accident insurance

Tuition Reimbursement

PTO

Can you sell the Porcelanosa lifestyle?

Porcelanosa was founded over 45 years ago in a small village by the Mediterranean Sea in Castellon, Spain. Since then, we have been providing architectural and design solutions to consumers and the A&D community with unparalleled innovation, quality, and service. The family who originally founded Porcelanosa back in 1973 still runs it today under the same core values of work ethics and integrity.

Porcelanosa started operations in the United States over 25 years ago and has quickly grown to become the choice resource for homeowners, builders, architects and designers. Our effective infrastructure of showrooms, retail partners and distribution centers enables us to inspire you with the latest products exhibits, rapidly deliver and tirelessly support the pre and post sales service so many have come to expect from the trusted leader in the Tile, Kitchen and Bath industry.

Purpose:

A Technical Operations Supervisor is responsible to monitor the efficiency of the IT department and apply efficient methods to improve processes, mainly relating to operations and technicalities.  

This role demands the following – prior work experience, hands-on experience in implementing operational processes; knowledge of operational principles and policies; team leadership, highly skilled in delegating.

Essential Duties:

• Supervises a team of technical staff (3 employees)
• Leads and supervises the technical team
• Managing day-to-day delivery activities in support of prioritized projects and ongoing operations.
• Establishes and implements individual and team priorities, performance goals and objectives to ensure completion of responsibility.
• Ensures proper functioning of the organization’s information systems and makes upgrades as necessary.

General Description:

• Supervises and evaluates individual/team performance and takes appropriate action to meet and/or exceed performance standards for assigned area(s) of responsibility.
• Serves as a point of escalation and/or resource to investigate and resolve system outages and project concerns.
• Manages and ensures optimal operation of all end-point devices, network, server, and storage hardware and equipment. 
• Monitors daily operations including server hardware, software, and operating systems.
• Develops and oversees the installation, upgrades, and maintenance of systems, which include software and hardware.
• Maintains essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware for end users.
• Ensures network components meet needs and work together seamlessly, and continuously analyzes current processes, technologies, and vendors to identify areas of improvement.
• Monitors performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure.
• Configurations and network management
• Firewall management
• Providing mechanisms for identity and access management according to organizational policies.
• Service desk support
• Troubleshooting issues
• Managing help desk and creating a help ticketing system.

General Requirements:

• 3 years' experience in a supervision/management role.
• Bachelor’s Degree in computer science, IT or a related field.
• Practical experience installing and maintaining systems
• Communication skills required.
• Commitment to finding solutions.
• Excellent interpersonal and leadership skills.