Department: Gateway Grace Dental Clinic
Location: Dental Clinic
Reports to: Executive Director
JOB SUMMARY
The Patient & Partnership Coordinator is an exceptional office leader joining a supportive leadership
team who desires to serve the community together. Must be able to connect empathically with
patients, volunteers and donors and seek to transform their experience. This position will manage daily
front office operations, ensure the efficient running of the dental office in accordance with established
procedures and protocols. Skilled in communication, planning and organizing, good judgment and
decision-making in a teamwork customer service-oriented environment.
This position is 25 hours per week and has partial benefits.
HOURLY RATE & STATUS: $20-25 DOE
DUTIES AND RESPONSIBILITIES:
- Manages volunteer schedules for dentists, dental hygienists, dental assistants and other
volunteers
- Creates, establishes and manages office protocols, procedures and job descriptions
- Follows and enforces office policies
- Maintains patient confidentiality, including handling of PHI in accordance with federal (HIPPA),
state and local laws
- Manages office budget and expenses/spending
- Coordinates with Executive Director for marketing the clinic itself, for new patients and
volunteer dentists
- Coordinates with Executive Director for finding funding for the clinic
- Oversees daily office activities and provides direction and guidance to staff/volunteers as
needed
- Manages front desk with appointments and phone calls
- Works on building relationships with other agencies in the community
- Reviews and approves vacation for staff
- Sets the tone for the office
- Ensures operational readiness of the clinic
- Collects payments from patients in accordance with the Gateway Grace policies and procedures
Verifies patient’s income and eligibility in accordance with Gateway Grace’s nominal fee policy
- Coordinates continuity of care in accordance with Gateway Grace referral policy
- Performs all other assigned duties and activities in a timely manner
KNOWLEDGE, SKILLS, & ABILITIES
On-the-job training & continuing education opportunities are available. This person must be:
- Bilingual in English and Spanish a priority
- Self-motivated
- Flexible to respond to varying work from day to day, deal with emergencies, identify problems
quickly and take immediate action
- Knowledgeable about patient confidentiality practices, including handling of PHI in accordance
with federal (HIPPA), state and local laws
- Able to concentrate on job while other things are going on around one
- Personable and engaging while communicating with various constituents
Preferred Qualifications:
- Experience with EHR software
- Experience in administrative clinic settings
- Experience in volunteer management
- Familiar with patient schedule, queuing and referral management
OPEN UNTIL FILLED: Applications will be considered immediately and the position is open until filled
PHYSICAL REQUIREMENTS
- Job requires ability to sit for long periods of time, bending, lifting, carrying, pushing and loading
WORKING ENVIRONRMENT
- Generally fast paced environment
- Follows current COVID protocols
HOW TO APPLY:
To be considered for this position, submit a cover letter describing your interest in this position and a
complete resume to laura.pascoe@pacsonline.org
Portland Adventist Community Services (PACS) is an equal opportunity employer and does not discriminate against
qualifies applicants or employees on account of race, color, sex, (including pregnancy, childbirth, and pregnancy related
conditions), age national origin, marital status, physical or mental disability, or other protected categories under Oregon
laws, regulations or local ordinances.