Shop Manager

Position Overview:

Portland Glass, a Neighborly Company, is looking for an experienced Shop Manager to lead and manage our growing team and successful business in Methuen, MA. The Shop Manager consistently manages and leads the assigned Portland Glass store and employees by providing the leadership, knowledge, and business expertise necessary to attain the sales, service, operations, and profit goals for the Portland Glass retail location while exceeding customers’ service expectations.

Primary Responsibilities:

• Ensure all employees and team members strictly adhere to Portland Glass safety standards and conduct regular safety meetings and regularly inspect PPE
• Oversee correct procedures are used to ensure a safe installation meeting the designated architectural specifications for flat glass installation
• Manage the retail store to ensure customer expectations are met and exceeded and resolve customer escalations in a professional and timely manner
• Proactively coach and develop team members to ensure success in their respective roles and identifies opportunities for recognition and development
• Ensure that the store, vehicles, and staff exhibit the professional image of Portland Glass
• Purchase inventory and products to sufficiently service customers to ensure efficiency while keeping in line with the budget
• Pursue sales opportunities in the location's business community – including local schools, hospitals, and municipalities among others
• Read, understand and analyze monthly financial statements and make improvements as necessary
• Communicate directly with vendors and customers to establish strong working relationships
• Perform other duties as required. These duties may include assignments in job classification other than their own.

Required Attributes:

• Must have a valid driver's license and a clean driving record.
• Have an OSHA – 10 certification or have the ability to obtain through Portland Glass
• Strong verbal and written communication skills.
• Strong organizational and administrative skills.
• Proficient in MS Office including, Word, Excel, PowerPoint and Outlook
• Must be able to lift a minimum of 75lbs.
• Sense of humor.

Education & Experience:

Education: High school diploma or GED required, Associate's or Bachelor's degree preferred

Experience: 3 years experience working in the glass industry. Prior leadership/management experience preferred

Company Overview:

Neighborly® is the world’s largest home services franchisor, focused on repairing, maintaining, and enhancing homes and businesses. The company operates online platforms that connect consumers to service providers in their local communities that meet their rigorous standards as a franchisor across multiple service categories at Neighborly.com in the United States and Neighbourly.ca in Canada. More information about the company, and its franchise concepts, is available at Neighborlybrands.comand www.nbly.co.uk.

Neighborly® is an active member of the International Franchise Association (IFA), Canadian Franchise Association (CFA), British Franchise Association (BFA), and German Franchise Association (DFV) and is a founding company of the Veterans Transition Franchise Initiative (VetFran). Neighborly was named to the 2019 Inc. 5000 most successful privately-owned companies in America.

Physical Requirements:

The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job. The Associate should be able to stand, sit in an office space, see, hear and understand speech, communicate, lift computer equipment, supplies, and materials, and use office equipment and computers. The Associate is exposed to typical office working conditions. If requested by an applicant or employee, we may provide reasonable accommodations to enable individuals with disabilities to perform essential job functions. The above statements are intended to describe the general nature and level of work performed. They are not intended to be construed as an exhaustive list of all duties required of personnel so classified. We have the exclusive right to alter this job description at any time without notice.

Neighborly® is fully committed to Equal Employment opportunities and to attracting, retaining, developing, and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We are dedicated to providing a work environment free from discrimination and harassment, where employees are treated with respect and dignity and encouraged to be their authentic self.

Job Type: Full-time

Pay: From $55,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Rutland, VT 05701: Reliably commute or planning to relocate before starting work (Required)

Experience:

• glass: 3 years (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

Salary : $55,000 - $0