Field Service Engineer (Portland, OR Territory)

Exciting Opportunity for a 3D Printing Field Service Engineer to Work with Incredible 3D Printers at Leading 3D Design & Manufacturing Solutions Leader, Hawk Ridge Systems!

Do you consider yourself to be a tech junkie? Do you love the hands-on experience of working directly with 3D Printers? This is a fun and fantastic career opportunity for you to make an impact with every customer interaction as you install, maintain, and repair 3D printers and provide on-site training to get our customers up, running and thriving on equipment that will transform their businesses! At Hawk Ridge Systems, you will work with world-class technology, honing your skills while aligning your personal growth goals. You will receive outstanding training through Markforged University and HP, as well as in-house training to prepare you to provide an exceptional level of customer service for our valued customers.

Additive manufacturing is such an exciting industry to be a part of, having grown from a $2 billion industry in 2012, to $18 billion in 2021, and is anticipated to grow to $100 billion by 2030! These incredible growth projections are the catalyst for Hawk Ridge Systems’ plans to double our HP and Markforged 3D printing business.

Our culture is driven by our core values – Being People Centric, caring about our team members, customers, and our community; Driving Excellence for ourselves and our customers; and Staying Stragile by seizing opportunities and challenges and adapting quickly. If these values are engrained in your core and you aspire to work at a fun, empowering, and dynamic Company, this is a fantastic opportunity for you to make an impact with every interaction!

What Will I Be Doing in this 3D Printing Field Service Engineer Role?

• Travel to customer sites within the Portland, Oregon area, building strong relationships, and working diligently to keep their 3D printing operations up and running at peak efficiency in order to minimize customer downtime
• Install new 3D Printers and required hardware, as well as perform software and firmware updates
• Troubleshoot, diagnose and resolve 3D printing equipment issues
• Train and transfer technical knowledge to the end user
• Escalate unresolved issues as needed
• Support the sales organization with technical expertise in order to help facilitate the sales process
• Assist the operations group with managing day-to-day business activities of the 3D Printing business
• Develop written processes and procedures as required

What Do I Need to Succeed as a 3D Printing Field Service Engineer?

• Must live in the Portland, OR Territory
• Associate degree in electronics OR equivalent experience in machine repair and maintenance
• 2 years of customer-facing experience utilizing some combination of:
• Electro-Mechanical Skills (disassembling and assembling of tooling assemblies, troubleshooting, and worn components replacement; electrical expertise in high-voltage electrical safety procedures, reading schematic drawings, wiring and PCBs troubleshooting, and taking measurements with voltmeter; and proficiency in electronics and electrical, mechanical, software, maintenance and repair procedures documentation)
• Manufacturing Technologies and Processes Skills (experience servicing industrial equipment; knowledgeable in Additive Manufacturing techniques and technologies such as FDM, SLS, SLA; basic CAD user experience; and/or knowledgeable with manufacturing materials such as thermoplastics, photopolymers, metal and ceramic powders)
• IT Skills (experience in Operating Systems management, maintenance of user access, control management, security administration, software installation on Microsoft Windows systems; and/or experienced in supporting and/or managing enterprise network hardware such as switches, hubs, network-attached devices, TCP/IP and Ethernet networking configuration and troubleshooting)
• Must have a valid Driver's License, reliable transportation (territory is Southern CA, and adequate vehicle insurance
• Willingness to travel significant portions of the work week and work extended hours at times
• Ability to understand and follow protocols for office, lab, manufacturing environments
• Exceptional attention to detail with excellent written and verbal communications skills, good computer skills, and some experience writing technical reports
• Exercises good judgment, takes initiative, is decisive, and works well under pressure
• Must possess a positive attitude, be confident in one’s abilities, and have the ability to multitask while working independently, meeting all timelines, and ensuring a commitment to quality and safety 

More Reasons to Join the Hawk Ridge Systems Team

• Excellent Medical, Dental, Life Insurance, Long-Term Disability Insurance, an Employee Assistance Program (EAP), and Wellness initiatives
• 401(k) plan with Company Match
• Exceptional Time-Off Benefits, including Vacation, Paid Sick time and Holidays, your Birthday off, and a Diversity, Equity, and Inclusion day off of your choice, as well as Community Service days off!
• Outstanding Training, Onboarding, Mentoring, and Coaching by successful engineering leaders
• Reach your potential with Markforged and HP training and certifications
• Amazing growth opportunities provide unlimited opportunities for Career Development
• Work at a fun, successful, growing 25 year-old Company with a team-focused Company Culture marked by Integrity and exceptional Customer Satisfaction
• Work/Life Integration: We give you the flexibility you need to succeed

Hawk Ridge Systems has determined that the new hire pay range for this role is between $20.00 and $30.00. Your base pay will be based on a number of factors, including knowledge, skills, qualifications, experience, and location. Since we appreciate transparency, we are sharing that we expect to hire for this position up to mid-range (dependent on experience/location), which will allow you the opportunity to progress as you grow in your career. Additionally, since base pay is only one part of our total compensation and benefits package, we invite you to review all of the amazing benefits (above) that Hawk Ridge Systems offers, such as paid time off for your birthday, community service, paid parental leave, company match 401(k), etc. 

Hawk Ridge Systems is proud to be an Equal Opportunity Employer. We are committed to recruiting, training, and providing career advancement to all team members regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or marital status.