Technical Support Specialist

Job description

POS.com is a leading IT and Point-of-Sale (POS) solutions provider, dedicated to delivering cutting-edge technology to businesses of all sizes. With a commitment to excellence and innovation, we empower our clients to streamline operations and enhance customer experiences. As we continue to expand our operations, we are seeking a talented Technical Support Specialist to join our team.

As a Technical Support Specialist at POS.com, you will play a crucial role in supporting our IT and POS systems and ensuring the smooth day-to-day operations of our clients. This role offers a great opportunity to gain hands-on experience in the IT and POS industry and contribute to our mission of providing exceptional service to our clients.

Key Responsibilities:

· Assist in the installation, configuration, and maintenance of IT and POS systems.

· Provide technical support to clients via phone, email, or in-person.

· Troubleshoot and resolve hardware and software issues.

· Assist in the training of end-users on system usage.

· Collaborate with the senior technical team to complete projects and tasks.

· Assist in inventory management and tracking of IT and POS equipment.

· Perform routine system checks and updates.

· Maintain accurate documentation of client interactions and technical procedures.

· Provide after-hours support on a weekly rotation basis.

Qualifications:

· High school diploma or equivalent; relevant technical certifications or coursework is a plus.

· Basic knowledge of IT hardware and software.

· Basic Knowledge of network setup and troubleshooting.

· Strong problem-solving skills and attention to detail.

· Excellent communication and customer service skills.

· Ability to work independently and as part of a team.

· Eagerness to learn and adapt to new technologies.

· Prior experience in IT or POS support is a plus but not required.

POS.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join our team and be part of a dynamic company that is at the forefront of IT and POS solutions. Your contributions will make a meaningful impact on businesses across various industries. We look forward to receiving your application!

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year
• 2 years

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• New York, NY 10018 (Preferred)

Work Location: In person

Salary : $50,000 - $60,000