Customer Concierge Rep

At PosiGen, we are making a difference in our communities and our world with solar power for all.  Our mission is to provide customers the best solution for their family to have access to affordable solar power, invest in their homes, and take steps toward a brighter future.

• Do you want to have the opportunity to make a difference in the community and make a positive impact on the families we serve? 
• Would you like an opportunity to make a difference in our environment supporting clean energy initiatives? 
• If your answer is Yes, we would love to speak with you about an amazing opportunity we have at PosiGen!

We offer an excellent compensation and benefit package including:

• Base Pay: $16 - $22 per hour
• Medical, Dental, Vision, 401k with company match up to 6%, PTO, Life Insurance, HSA, FSA, Stock Options, Paid Maternity and Leave, Financial Wellness, and More!
• $500 Employee Referral Program
• 8 Paid Holidays
• 2 Additional Floating Holidays

What will you do?

• Ensure an excellent customer service experience for PosiGen customers throughout the solar install operational process
• Become the friendly single point of contact between the customer and the Operations team throughout the operational process
• Answer questions via phone and email requests regarding the customers progress and time to installation
• Support the Production Team to facilitate proper operational flow and prevent pipeline bottle necks
• Track outstanding documents needed to obtain permit – communicate with customer if customer must provide – inform customer of progress
• Handle escalated customer inquiries and prevent further needs to escalate

We want to hear from you if:

• Have the ability to relate to people from a variety of different backgrounds
• Have de-escalation, advanced customer service, and analytical skills
• Have the ability to communicate effectively over the phone and email
• Salesforce experience a plus

Job Type: Full Time

We believe in our team members success and empower them to learn, grow, and thrive in their careers. You can expect to receive comprehensive training that can take you from any level of experience to the success you choose. Path to managerial opportunities also available from within.  Are you ready to be a part of an organization that invests in you?  Apply today and join the solar revolution to provide solar for all!

PosiGen is an Equal Opportunity/Affirmative Action employer committed to diversity in the workplace, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, protected veteran status or any other factor protected by applicable federal, state, or local laws.