What are the responsibilities and job description for the Graduate Admissions Advisor position at Post University?
A Post University Graduate Admissions Advisor (in our Accelerated Degree Program) is responsible for responding to student inquiries regarding graduate admission to the University’s online and evening & weekend programs in a timely and customer-focused manner. You will need excellent communication, listening, customer service, and sales skills to excel in this high volume, customer-driven position.
ESSENTIAL FUNCTIONS:
- Foster the Post culture to Make It Personal by working cross-functionally across the University and enhancing the culture of collaboration and respect among all Faculty, Associates, and Students.
- Promptly respond to student inquiries regarding Post University and our program offerings.
- Conduct mostly telephone and occasional personal interviews to help prospective students identify their interests and choose an online degree program that fits their personal and career goals.
- Follow-up with prospective students/applicants and record results in the database to ensure excellent customer service throughout the enrollment process.
- Work closely with the Financial Aid, Office of Student Information, and other supporting departments to assist students with their financing and advising needs.
- Participate in student registration and development activities designed to promote student awareness, retention, and success.
- Meet & ideally exceed established team and individual enrollment goals.
- Participate in weekly team meetings to address best practices and strategies.
- Understand all applicable policies, procedures, regulations, and laws regarding higher education enrollment.
- Data entry of student enrollment information to ensure full and proper documentation.
- Perform other related duties as assigned.
QUALIFICATIONS:
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Bachelor’s degree; Master’s Degree is preferred or in the process of completion.
- Experience in higher-education admissions and/or recruiting positions with a consultative sales approach to successfully promote our program is desired.
- Prior sales, call center, customer service, and/or marketing experience a plus.
- Superior relationship building, teamwork, and communication skills, including an excellent phone presence and personality.
- Excellent organizational and interpersonal skills.
- Excellent PC skills and proficiency in Microsoft Office, Internet applications, and database software are a must.
- Must be a highly motivated self-starter with the ability to multi-task.
- Must be able to work in a team-oriented, objected-focused environment
- Flexibility to adapt to a changing and dynamic environment.
