What are the responsibilities and job description for the Account Manager position at Postal.io, Inc.?
Postal is an offline marketing automation platform and marketplace that helps personalize, automate, and scale direct mail, internal and external events, branded company swag, and personalized gifts to drive better engagement with prospects, customers, partners, and employees.
With over $200B spent annually in B2B offline engagement, Postal’s expansive vendor marketplace, flexible integrations, and comprehensive events portal help companies drive brand loyalty, increase conversions, boost overall employee happiness, and improve customer health scores.
Every business in the world can use Postal.
Postal has raised over $30m in two rounds over the last 24 months from top tier investors Mayfield Fund (Marketo, Outreach) and OMERS Capital (Shopify, Crunchbase). Partners include Salesforce, Hubspot, Adobe, Outreach, Salesloft, Amazon, and Shopify.
Our nationally recognized founding team has led multiple high-growth startups to over a $1B in market value and exits. Employees come from all walks of life and from various locations across the US and enjoy a comfortable work/life balance. Our headquarters are based in San Luis Obispo, CA and we are focused on taking care of employees, customers, and partners.
The Account Manager role is responsible for engaging with Postal’s existing customers, working to make them successful, and ultimately finding new revenue opportunities for Postal within these accounts. This inside sales position will be part of an innovative, highly motivated sales team at a rapidly scaling start-up, and holds tremendous growth potential.
Responsibilities:
Gathering data and actively listening to clients by using consultative sales methods to fully understand their business, uncover their problems, and identify impact areas.
Thinking strategically to create and deliver complex, customized solutions that provide value to clientsʼ bottom line.
Working with existing Postal customers to allow them success in achieving their objectives using the platform.
Driving revenue by effectively addressing the client's business needs, offering appropriate value proposition solutions, creating urgency, and closing accounts over the phone.
Collaborating with the Customer Success org to identify new cross-sell and up-sell opportunities.
Becoming an Industry Expert by researching trends and best practices, reading business publications, seeking out learning and development opportunities and utilizing internal training resources
Learning and adopting the Postal.io Sales Methodology and Process
Quota Attainment
Building and maintaining a healthy sales pipeline to achieve and exceed monthly sales quota
2 Years Selling Experience (Account Management experience preferred)Strong ability to initiate, establish and nurture meaningful business relationships over the phone
Upbeat and positive demeanor
Ability to maintain a high level of activity, manage multiple competing priorities, and work effectively in a results-driven culture
Flexible and adaptable to change in a highly dynamic work environment
Outstanding written and verbal communication, presentation, and time management skills
Critical thinker, generally curious, and a problem solver
Open to feedback, coachable
Strong team player
Self-starter with strong ownership skills, willing to go above and beyond the job description
High degree of ownership
Proficiency with Salesforce.com and Google Apps
Expertise with conceptual sales, solution selling, and value-based selling
Experience working on a performance-based compensation structure (base commission)
Additional Information
At Postal we believe in a strong work/life/spiritual balance that only comes with a strong company culture that supports its people to do their best work. We don't take ourselves too seriously, but we do have high expectations for our team and we ask that they have the same for us.
We embrace people for who they are, and believe that diversity, inclusion and belonging are our greatest strengths. Perks include continuous learning opportunities, healthcare benefits, unlimited PTO, team outings, volunteer opportunities, and more.