Summer: Human Resources Specialist

Job Status: Seasonal

Compensation and Benefits:

• Compensation: Proposed hiring rate of $16.00 to $17.00 , actual pay will be adjusted based on experience.
• Benefits: This is a seasonal position eligible for season pass for employees/dependents and privileges at several other resorts. Several discount programs (i.e., food & beverage, retail/rental, tickets, etc.) also available.

Job Summary:

Copper Mountain is looking for an entry level Human Resources Specialist. The right applicant for this position will be professional with excellent guest service skills, initiates tasks and enjoys working in a fast-paced environment. You must be able to perform a variety of clerical duties, as well as manage employee uniforms in order to assist in a productive and efficient department:

• Initiate and process all employee and resident paperwork following state and federal regulations.
• Track the issuance and return of all employee uniform items, as well as launder those uniforms.
• Develop strong working relationships with company supervisors and management.
• Maintain the confidentiality of sensitive information such as wage data, EEO information, and other personal material contained in employee files.
• Able to stay focused on administrative projects and complete timely and accurately.
• Is reliable; must be on time and ready to work by the scheduled start time everyday.

Essential Duties and Responsibilities:

• Is able to shift attention quickly or attend to more than one task at a time, such as
• Searching a database while listening to an employee
• Can print hire packet while building rapport with new employee
• Take contact information from someone on the phone and follow-up at a later time if you have a line in front of you.
• Is professional and focused on solutions when a customer is frustrated; independently resolves conflicts before they escalate
• When faced with a question/problem you are unsure of, begin the conversation with "Let me find out for you." or "What I can do for you is..."
• Is committed to creating a positive experience out of every interaction with our employees and guests
• Answers the phone within 2 rings and directs calls in a timely and proficient manner. Is patient, courteous and helpful to all callers
• Use guest/employees' name in every conversation
• Greets returning employees with "Welcome Back"
• Stand up as anyone approaches the front counter, be the first to say "hello, how can I help you?"
• Actively listen and engage with employees in every interaction
• Acknowledge people waiting with, "I'll be right with you."
• Develops strong working relationship with company supervisors and management
• Adapts approaches as needed to deliver quality service to employees with various backgrounds, styles & perspectives
• Offers local information (how to use Summit Stage, where to get international calling cards, how to get to first day of work, etc.) to all employees, with a specific focus on building comfort for the international employees.
• Adjust manner of explaining hire packet to match the employee you're interacting with. Is sensitive to other peoples' needs/styles/differences as far as explanations, information sharing, communications, and listening.
• Distribute uniforms to all Copper Mountain Resort employees, insuring they maintain a professional image
• Track the issue and return of all uniform items using the appropriate computer program
• Track the issue and return of all uniform items using the Copper Uniform Agreement, to make sure that they are documented and filed correctly
• Communicate with Laundry to ensure timely and appropriate recorded cleaning of all uniform items
• Receive and stock all uniform items returned from laundry
• Assists with laundering of all uniforms as needed
• Produce and distribute nametags within 24 hours of request
• Handles questions and concerns regarding industry pro deals
• Maintain a secure work environment and strive to prevent loss
• Educate employees on our policies with damage and lost item charges
• Set the example of proper grooming and appearance standards
• Processes any warranty returns/mailings with uniform partners
• Stays busy with little direction. Initiate projects, be a self-starter, productivity regardless of supervision
• Ensure all work areas are locked when not in use and at the end of every shift before clocking out
• Has good cash handling skills
  • Ability to process US currency, credit card, check and payroll deduction transactions following our accounting reporting guidelines
• Distributes all daily closing reports and internal and external mail in a timely and appropriate manner according to our standard operating procedure
• Actively participate in company meetings, trainings, and orientations to ensure success
• Maintains the EDGE Meeting Rooms
  • Schedules and responds to all calendar requests by end of business
  • Ensures rooms are clean, organized and locked after meetings
• Follow all Standard Operating Procedures (SOP's), our Confidentiality Agreement and our Employee Experience Division Service Level Standards

Confidentiality

• Treats all conversations as confidential
• Maintains the confidentiality of sensitive information (e.g., wage data, medical information, personnel files, EEO information), even when pressured to reveal it; including but not limited to these examples:
• Information contained in personnel files
• EEO Information
• Medical Information
• Wage data
• Workers Compensation information

Accuracy

• Learns quickly and applies new information on the job
  • Exhibits flexibility and accuracy in a variety of documents, letters, memos, and forms asked to create for the department
  • Gains a working knowledge of insurance options and which employees apply for company coverage within the first one month of employment
  • Effectively create and maintain personnel files, miscellaneous paperwork, and Federal documents for both active and separated employees
  • Understanding of where to look for employee information (i.e. Original Date of Hire, Rate of Pay, Position, etc.) within ADP and other records within first month of employment
  • Ensures I9 documents presented are valid
  • Daily processing of new hire, re-hire, return to work and reactivation employee PDF's in accordance with the guidelines in Front Desk manual within 1 month of hiring
  • Accurate tracking of spontaneous recognition vouchers and Playmaker recognition program and distribution of prizes for these awards
  • Ability to successfully complete Employment Verification requests and Unemployment claims with a full understanding of our policy surrounding the release of this information within 1 month of hire
• Knows and complies with all company policies, regulations, and laws relevant to own job
  • Validates I9 online and paper form as per the requirements outlined by the Department of Homeland Security
  • Clear understanding that no advice as to deductions, withholdings or status can be given for the W-4 form
  • Checks that all hire paperwork is filled out completely
  • Operates with a full understanding of the Real Deal and other exchange programs within 1 month of starting work - including but not limited to distribution and tracking of vouchers, supporting participating resorts with questions, and communicating policy to employees
  • Use CopperLink as your tool to refer employees with questions about policies
  • Only issues employee passes to individuals within our appearance guidelines
    • Takes a centered and appropriate photo and is comfortable in communicating our appearance guidelines
• Uses accurate information from relevant sources when making decisions
  • Utilize information in Front Desk manual to provide overall guidance to employees, and ensure that information is updated on a regular basis
  • Issue correct passes to employees and dependents (i.e., consulting guidelines in regards to Longevity/Lifetime pass holders, issuing dependent passes with proper documentation, on-call, etc.)
• Follows plans to achieve work objectives and adapts when priorities change
• Ensures all phone and outgoing email messages are current and with relevant business information
  • Sets email out of office message for days off and office closure on all email accounts as appropriate
  • Updates all Employee Experience and Gear Up phone messages based on any changes

Accountability/Dependability

• Consistently follows employee issues through to resolution, overcoming challenges and getting assistance as needed
• Follow up with leaders in regards to incomplete paperwork and ensures it is completed by the Friday before payroll and/or within 3 days of starting the job
• Takes full responsibility for own mistakes & initiates solutions to fix the mistake
• Is dependable; is present and on time for work; returns promptly from breaks
  • If running late for work, a meeting, returning from a break/ lunch, etc., will call the appropriate party and/or the main Employee Experience line (970.968.3060 ext. 10136)
• Communicates clearly and with confidence
• Creates a credible impression
• As a member of the Employee Experience team, understands that we are held to the highest degree of grooming standards, dress code, uniform standards, and all other policies that the company institutes
• Understands that being written up in the Copper Security Report in a negative manner does not instill confidence in our division
• Maintains productivity and quality during the workday and when work processes change; adapts easily
• Manages own time effectively and communicates effectively with colleagues so that all commitments and deadlines are met
  • Coordinate lunch breaks and mail runs with other Specialists to ensure constant coverage
  • Makes all schedule change requests seven days in advance via the Time-Off request form

Recruitment

• Provides applicants with applications and information regarding job openings and employment opportunities, ensures applicant understands expectations prior to arrangement of interview
• Informs applicants about job duties, responsibilities, salary, benefits, hours and working conditions. Also relays company policies, promotional opportunities, and other pertinent information

Team Play

• Is willing and able to acknowledge when other members of the HR team are in need of assistance, and offers help without being asked
• Assists Copper payroll to resolve problems with paperwork and/or timecards and paychecks, also including but not limited to distribution & tracking payroll, T&E and Special checks
• Assists Recruiting, Housing and Laundry as needed
• Plays an intricate role in employee recognition events completing any task necessary to ensure the success of the event
• Assist other resort departments as needed as well as other departments within Copper
• Maintains and takes pride in a clean work environment
• Front Desk area
• EDGE Lobby
• HR Office
• Gear Up spaces
• Proactively seeks additional opportunities when not busy with routine work
• Creating employee folders
• Filing
• Updating the Front Desk SOP
• Demonstrates knowledge of Copper Mountain's structure, mission, and values
• Within 1 month of starting in position, will know where to send people to get correct information/services (i.e., Guest Services for a lift ticket, Union Creek for kids' ski/ride lessons, etc.)
• Within 2 months demonstrates knowledge of PDF users, and Managers/Supervisors within each department
• Is able and willing to participate in Front Line Assist as needed / required (helping in operations)
• Views change positively; focuses on the benefits of change to help others adapt
• Demonstrates pride & loyalty to the Copper Mountain brand by supporting company decisions and acting as an advocate for those decisions
• Holds all employees accountable for grooming standards, dress code, uniform standards, and all other policies that the company institutes
• Wears proper nametag for full shift, every shift

Personal Attributes:

• Is honest and has the highest integrity
• Is able to handle and manage confidential information
• Professional appearance. Adheres to all grooming guidelines
• Follows established policies and procedures
• Is supportive of Core Values
• Sets the example for others and is above reproach
• Is comfortable to challenge established policies and procedures, but once established, is supportive of those rules.
• Is organized in tasks. Sees projects through to the finish. Has good follow-through and makes it a habit of getting back to people on issues.
• Can handle fast paced, potentially high-pressure environment
• Is flexible with hours and days of work
• Is able to work any hours of the day, any days of the week
• Is flexible and accommodating
• Prioritizes and re-prioritizes personal time and work, to have a good balance in life

Basic Requirements:

• Ability to lift 50 pounds
• Ability to sit for 4 hours at a time
• Ability to project voice for an 8-hour period
• Comfortable speaking in front of people
• Can work weekends and is flexible with scheduling needs
• Touch typing skills
• Ability to file for 4 hours at a time
• Due to the sensitive nature of this position, a criminal background check will be conducted after position is accepted. This background check will be done in accordance with standards enacted under the Fair Credit Reporting Act.
• Must have a valid US Driver's license