Technical Account Manager

We're driven by a mission to make digital payments accessible to everyone, everywhere. With our innovative payment solutions, we empower businesses of all sizes to access new markets and connect with more customers. Our clients include some of the world's most innovative companies, such as Ant Group, PayPal, and Stripe, who depend on PPRO to accelerate their growth.

Our strength lies in our diverse and global team, spanning various nationalities and international locations. We’re all united by a shared a passion for building – whether that’s trusted relationships with our customers, or next generation products that make payments simpler, faster, and more secure for everyone

At PPRO, we believe that everyone can make a difference. We encourage our team members to seize opportunities to maximize their impact, adopt a growth mindset, build trust with each other and our customers, and drive change across the industry. We’re just at the start of our journey to become the leading payments technology provider globally – and that’s where you come in.

The Purpose:

As a Technical Account Manager (TAM), you will build and maintain relationships with some of PPRO’s key customers all of which have a real passion for payments and the opportunities that it can bring to their underlying e-commerce customers.

Technical Account Managers help build and take ownership of the technical account strategy of our clients business with PPRO. Being a client facing role, you will be a major focal point for everything that is technically and project related to PPRO. Operating as part of a collaborative team with the relevant commercial account managers, you will focus on delivering customer success by driving new opportunities internally and externally and operationalising PPRO services within our clients’ portfolios. 

You will play a key part in representing your accounts within PPRO, sharing their experiences and wishes with PPRO’s support, engineers, product managers and leaders. By helping to draw the shape of our products and contribute your point of view, you will help drive our shared success.

• Be there for your customers. Help them to build their business for success and transform from customers to partners
• Manage your clients’ growth and opportunity initiatives throughout the PPRO organisation
• Use your technical knowledge and skills to help our platform enable the partners’ businesses to grow
• Skilled at converting business needs into technical solutions (and vice versa)
• Be the messenger that breaks down the corporate silos between different technical and business teams using simple language and personal skills
• When things are not running as smoothly as they should, you will take leadership on the situation and help everyone to get back on track.

• Minimum of 3 years of experience in a similar role
• Good understanding of how APIs operate and are documented
• Aptitude for comprehending enterprise-level trouble-shooting, expectation management and relationship building
• Strong customer acumen
• Influencing, developing early influence skills, working effectively with teams to present logical and compelling arguments to enhance innovation and efficiencies
• Can speak and engage with technical teams
• Confirms and clarifies information gained from listening to customers before transmitting / sharing
• Unafraid to challenge customers’ ideas where necessary for the betterment of the relationship
• Knowledge of the software development process

• Demonstrated record of payments experience in a technical/product role supporting external clients
• Business level language skills outside of English is a plus
• At ease with data. Experience with Tableau and Google looker is a plus
• Coding knowledge is a plus
• Experience working in a cross-functional, multi-time zone environment asynchronously

• You are dedicated to a set group of prestigious clients in the US/Americas
• Gain experience and expand your knowledge in a market-leading fintech that is growing strongly
• An inclusive workplace with an international company culture where ideas are welcome and the individual is respected and empowered to bring their whole self to work
• An exciting and versatile job with an opportunity to work alongside skilled and specialized colleagues from all over the world
• Drive change and make a real impact shaping the Sales function and the payments ecosystem

What's in it for you?:

Remote working - Experience the freedom of remote working, where you can achieve optimal work-life balance and harness your creativity in a comfortable environment, all while contributing seamlessly to our dynamic team. We also provide a international work from abroad policy, enabling employees to work remotely in different locations for up to another 30 days per year. 

Insurance - we want our employees to benefit from various insurances including medical insurance (health, dental and vision), disability insurance, life insurance, and travel insurance. 

Savings - We want our employees to be able to invest a portion of their wages and contribute to their savings- our Health Savings Account (HSA) and our 401k plan  can help you lower your taxes, pay for health care more easily and even save for retirement.

Gym membership - PPRO helps contribute towards the costs of your gym membership, supporting your physical fitness journey while easing the burden on your wallet

Professional and personal development - We provide leadership cafes, on-the-job training, and access to LinkedIn learning to help you gain knowledge beyond your role. We also offer German language courses to our non native speakers employees.

Mental Health Platform - We’ve teamed up with a top well-being platform to provide one-on-one therapy, chat therapy, therapist-led courses, guided meditations, and more.