Associate Support Consultant - Fully Remote

Practice Fusion
Arlington, VA Remote Full Time
POSTED ON 10/27/2022 CLOSED ON 11/27/2022

Job Posting for Associate Support Consultant - Fully Remote at Practice Fusion

At Practice Fusion, an Allscripts company, we're working together to reshape the future of healthcare. We're on a mission to help small, independent practices thrive by offering best-in-class, affordable products that allow them to focus on what matters most – caring for their patients.

Practice Fusion is a leader in the electronic health record space with over 80 million patients served by doctors using our platform. Our award-winning, cloud based ambulatory EHR platform helps physicians thrive in an increasingly complex world by coordinating patient care.

We're enthusiastic and committed partners with our clients, and we're growing! We're dedicated to connecting doctors, patients, and data to drive better health and save lives.

Every day, thousands of medical practices use the Practice Fusion EHR platform to lower the cost of healthcare for everyone and save patient lives. As a Customer Service Representative, you will respond to incoming calls, email and chats from our everyday users - doctors. You will use creative problem-solving skills in a fast-paced environment and provide excellent customer service to ensure our doctors utilize our platform effectively.

  • Provide live chat, email and phone service to Practice Fusion's EHR community
  • Be the platform expert and educate doctors and their staff on the functionality and use of the Practice Fusion EHR
  • Maintain high levels of customer satisfaction by providing fast and accurate responses
  • Be a champion of change management with both internal and external customers
  • Document and manage customer interactions in our Salesforce CRM system
  • Support leadership and actively contribute to key business initiatives
  • Be an ambassador for culture and company; driven to create promoters and evangelists for Practice Fusion
  • Identify trends and offer feedback to improve systems and processes to enhance customer satisfaction and engagement with our platform

Academic and professional qualifications:

  • Bachelor's Degree preferred

Experience:

  • Previous customer service experience
  • Creative and effective problem-solving skills
  • Excellent written and verbal communication skills
  • Friendly, patient and professional phone demeanor
  • Dependable with the ability to work in a fast-paced environment

Requirements:

  • Capable of working in a remote setting
  • Can work 8:00AM - 5:00PM EST

Must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for employment with Allscripts.

At Allscripts, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 post-acute organizations across the globe. Allscripts offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings.

Allscripts policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Allscripts must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire. Allscripts is proud to be an equal opportunity workplace dedicated to pursing and hiring a diverse and inclusive workforce.

From a "VEVRAA Federal Contractor" We request Priority Referral of Protected Veterans

This is an official Allscripts Job posting. To avoid identity theft, please only consider applying to jobs posted on our official corporate site.

Thank you for reviewing this opportunity! Does this look like a great match for your skill set? If so, scroll on down and tell us more about yourself!

Remote Life Insurance Pre-Set Appointments Advance Sales Producer
Residual Wealth Consultant DBA AsureAgency -
Alexandria, VA
Environment and Natural Resources Associate - US based Remote
US based Remote - Tetra Tech Careers -
Arlington, VA
Project Operations Senior Associate- Arlington VA (Hybrid)/Remote
Arlington VA (Hybrid)/Remote - Tetra Tech Careers -
Arlington, VA

Salary.com Estimation for Associate Support Consultant - Fully Remote in Arlington, VA
$62,454 to $83,157
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

Sign up to receive alerts about other jobs with skills like those required for the Associate Support Consultant - Fully Remote.

Click the checkbox next to the jobs that you are interested in.

  • SAP Asap Methodology Skill

    • Income Estimation: $149,347 - $198,159
  • Business Analytics Skill

    • Income Estimation: $111,097 - $158,683
    • Income Estimation: $113,836 - $156,217
This job has expired.
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Not the job you're looking for? Here are some other Associate Support Consultant - Fully Remote jobs in the Arlington, VA area that may be a better fit.

REMOTE - Life Insurance Broker

Residual Wealth Consultant DBA AsureAgency, Bluemont, VA

Water Resources and Infrastructure Senior Associate – US-based remote

based remote - Tetra Tech Careers, Arlington, VA