Eastern Washington Practice Manager

Join Our Team: Do Meaningful Work and Improve People’s Lives Our purpose, to improve customers’ lives by making healthcare work better, is far from ordinary. And so are our employees. Working at Premera means you have the opportunity to drive real change by transforming healthcare. To better serve our customers, we’re creating a culture that promotes employee growth, collaborative innovation, and inspired leadership. Forbes ranked Premera among America’s 2022 Best Midsize Employers because we are committed to creating an environment where employees can do their best work and where best-in-class talent comes, stays, and thrives! COVID-19 Vaccination Policy: To learn more about our COVID-19 vaccination and accommodation requirements, please visit our Careers landing page. Job Responsibilities Participated and provide recommendations Hire new clinic team members and cultivate an environment of team building, integrity, patient/team member safety, continuous improvement, reward and recognition of team and individual contributors. Assist Senior Practice Manager in supporting scope of service, refining clinic schedules and provide input on the clinic playbook that is used for clinic implementations and daily operations. Collaborate with clinician partners with oversight from Senior Practice Manager to assess key metrics for effective patient throughput, improved patient outcomes, positive patient satisfaction, clinic safety and efficiency. Communicates corporate objectives and changes clearly and timely to ensure team buy-in and alignment. Mentors and coaches team members on business metrics, patient satisfaction, processes and procedures Monitor and report against clinic launch KPI’s and suggest enhanced metrics where appropriate Manages and adheres to clinic budget and completes analysis through the research and review of expenses and cost drivers. Ability to learn, use and teach staff on EMR practice management software and clinical workflows. Educate and coach staff on patient health metrics, turn around times, performance, and any areas of opportunity to ensure a consistent improvement in healthy outcomes and ensure a positive experience for all patients. Establishes and maintains relationships with payer, lab partners, referral partners, community resources and internal stakeholders to ensure consistent operations and practice expansion success. Manage assigned teams including hiring, onboarding, orientation, mentoring, engagement, performance management, retention, and succession planning. Completes special projects or assignments and performs other duties as assigned or required Minimum Qualifications Associates degree in healthcare administration, RN, or LPN with clinic management experience Must be willing to obtain a Bachelors degree Three (3) years’ experience as a health care clinic manager Experience working with Epic or similar EMR Preferred Qualifications Prior experience with increasing practice utilization Track record of achieving and maintaining exceptional Net Promoter Scores Knowledge, Skills and Abilities Entrepreneurial outlook that thrives in an environment of uncertainty and have a willingness to progress in your career as our practice expands Excellent organizational, planning, analytical, prioritization and problem-solving skills Skilled in operating a computer in a Windows environment utilizing Outlook, Word, and Excel Experience with Epic electronic medical recordkeeping or use of a similar EMR Excellent verbal and written communication skills, including presentation skills Demonstrated leadership skills and accomplishments Ability to work as a member of a team, take constructive feedback and implement to ensure success of clinic. Demonstrated ability to exercise judgment in handling sensitive and confidential information in a discrete and professional manner Working Environment Work is performed within a normal office environment with ambient temperatures. Position requires the ability to travel routinely in your assigned region and may require occasional overnight travel. Physical Requirements The following have been identified as essential physical requirements of this job and must be performed with or without an accommodation: This is primarily a sedentary role which requires the ability to exert up to 10 lbs. of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. This role requires the ability to use a keyboard and to communicate clearly and understandably in person, and over the telephone. EOE – Equal Opportunity Employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply. What we offer Medical, vision and dental coverage Life and disability insurance Retirement programs (401K employer match and pension plan) Wellness incentives, onsite services, a discount program and more Tuition assistance for undergraduate and graduate degrees Generous Paid Time Off to reenergize Free parking Equal employment opportunity/affirmative action: Premera is an equal opportunity/affirmative action employer. Premera seeks to attract and retain the most qualified individuals without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, gender or gender identity, sexual orientation, genetic information or any other protected characteristic under applicable law. If you need an accommodation to apply online for positions at Premera, please contact Premera Human Resources via email at careers@premera.com or via phone at 425-918-4785.